https://community.three.co.uk/t5/Account-and-services/My-incoming-calls-say-my-phone-s-off-but-it-s-on/m-p/15910#M2614 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/8232">@Sarahb898</a>,</P> <P>Is this issue still persisting for you? Have you recently changed your number?</P> <P>I'd first suggest to try switching the phone off and on again, and also switching Airplane/Flight mode on and off.</P> <P>If that's still not helping, can you give us a little more information?</P> <P>Is this issue happening at all times, or intermittently/randomly?<BR />Are all numbers unable to call you, or just a specific number, or callers from a particular network?<BR />Can you receive messages and use data okay?<BR />Check if you have a "Do not Disturb" setting on.<BR />Does the message disconnect the caller, or go to Voicemail?<BR />Is this issue only happening in one location, like home or work, or is it wherever you go?</P> <P>Let me know on the above and that'll hopefully point us in the right direction.</P> <P>Thanks,<BR />Jonathan</P> Tue, 01 Aug 2023 10:41:52 GMT JonathanB 2023-08-01T10:41:52Z https://community.three.co.uk/t5/Account-and-services/My-incoming-calls-say-my-phone-s-off-but-it-s-on/m-p/15726#M2568 <P>My phone's incoming calls are off but my phone is on&nbsp;</P> Thu, 27 Jul 2023 17:22:45 GMT https://community.three.co.uk/t5/Account-and-services/My-incoming-calls-say-my-phone-s-off-but-it-s-on/m-p/15726#M2568 Sarahb898 2023-07-27T17:22:45Z https://community.three.co.uk/t5/Account-and-services/My-incoming-calls-say-my-phone-s-off-but-it-s-on/m-p/15910#M2614 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/8232">@Sarahb898</a>,</P> <P>Is this issue still persisting for you? Have you recently changed your number?</P> <P>I'd first suggest to try switching the phone off and on again, and also switching Airplane/Flight mode on and off.</P> <P>If that's still not helping, can you give us a little more information?</P> <P>Is this issue happening at all times, or intermittently/randomly?<BR />Are all numbers unable to call you, or just a specific number, or callers from a particular network?<BR />Can you receive messages and use data okay?<BR />Check if you have a "Do not Disturb" setting on.<BR />Does the message disconnect the caller, or go to Voicemail?<BR />Is this issue only happening in one location, like home or work, or is it wherever you go?</P> <P>Let me know on the above and that'll hopefully point us in the right direction.</P> <P>Thanks,<BR />Jonathan</P> Tue, 01 Aug 2023 10:41:52 GMT https://community.three.co.uk/t5/Account-and-services/My-incoming-calls-say-my-phone-s-off-but-it-s-on/m-p/15910#M2614 JonathanB 2023-08-01T10:41:52Z