topic Re: Random call from three to upgrade my current sim only phone contract. in Account and services

Random call from three to upgrade my current sim only phone contract.

Vinco — Thu, 21 Jul 2022 11:40:46 GMT

Hi there,

This is my first post here so I might post this in the wrong place!

But yesterday and today I've had a calls from Three's promotional team to get me to upgrade my sim only contract. And today they sent me an email about what was offered. My contract isn't due for an upgrade until December. They are asking me to provide my card details so they can run a credit check. I've double checked with three and the numbers being rung from are genuine. I did that on three chat.

I was wondering if anyone else is getting these kinds of calls?

Thank you so much for all your help in advance!

Re: Random call from three to upgrade my current sim only phone contract.

Vinco — Thu, 21 Jul 2022 20:15:34 GMT

It turned out to be carephone warehouse trying to pull a fast one on me >.<

Re: Random call from three to upgrade my current sim only phone contract.

JonathanB — Fri, 22 Jul 2022 09:00:21 GMT

Hey Vinco,

Sorry to hear you've been getting hassled by telemarketers. Here's an article with advice on different types of fraud and scam calls/messages. I'm not sure if this one was a scam or not from what you've described.

You may also want to register with the Telephone Preference Service, this prevents unsolicited calls from companies you haven't opted into marketing with. This doesn't protect you from fraud of course, but it should help reduce how many spam/marketing calls you get.

JonathanB

Re: Random call from three to upgrade my current sim only phone contract.

Beanhead2 — Tue, 02 Aug 2022 11:07:31 GMT

yes ive had a call from germany saying they are from 3 promotions so convincing ive given him my details then when he asked for my bank details i refused. If he was from 3 he would already have my bank details. So he sent me a email from currys phone warehouse.Im very Worried now i gave him my name address and date of birth.

Re: Random call from three to upgrade my current sim only phone contract.

JonathanB — Thu, 04 Aug 2022 14:59:13 GMT

Hi Beanhead2,

I'm really sorry to hear that you received this unsolicited call.

It looks like Currys and Carphone Warehouse are affiliated so it may have been legitimate telemarketing from them, unfortunately sometimes these callers will use language like "calling on behalf of Three", or "calling about a Three promotion" which can confuse the fact that they are actually representing a 3rd party dealer not the network directly.

That's good that you didn't give bank details though. With the other personal details shared, my best recommendation is to ensure that you are setting some sort of additional password with your banks and any other companies you deal with. At Three we call this your "memorable information" and you can set this up in the security section of your My3 account.

If you're worried that the caller may have been a scammer or fraudster, it's best to let your bank know, so that they can watch out for any new Direct Debits or other suspicious activity.

Hope this helps
JonathanB

Re: Random call from three to upgrade my current sim only phone contract.

FayBriscoe98 — Thu, 18 Jan 2024 16:01:22 GMT

I've also just had a scam call offering to reduce my bill from £55 to £35.

I did live chat with Three who confirmed it was a scam

Re: Random call from three to upgrade my current sim only phone contract.

KW-037921 — Thu, 11 Jul 2024 13:47:08 GMT

My contract ends in 20 days so I have gone for an upgrade, if you ignore it they will still keep charging you for the contract, I have no intention of paying fo my phone twice and the upgrade I have purchased I am saving £21.?? that's better than paying £96.76 a month

Re: Random call from three to upgrade my current sim only phone contract.

Elly — Wed, 25 Sep 2024 14:56:38 GMT

Hi, never been on here before. I had a phone call from a man saying he was from three, and offering me discount for three months. I told him I was happy on pay as you go, and I was busy. He said I’ve sent you a text, just copy the numbers. I didn’t, text three later, they said it was marketing, but I’m still not convinced

Re: Random call from three to upgrade my current sim only phone contract.

Waynelisa1 — Mon, 28 Oct 2024 09:49:13 GMT

I got a call last week from someone claiming was from three, today I got a call from 01274****** claiming to be there upgrade team. I said your not from three as you would know I'm in contact. He said he was from three and said would send a 4 digit code but hung up the call. I did relieve a text message saying was three with a code. Is this a three number.

Re: Random call from three to upgrade my current sim only phone contract.

Davidsowah — Sat, 26 Oct 2024 06:31:43 GMT

Yes i did and they were telling me my order for new device was cancelled.I told them i am not doing anything until i get an email that states that.Obviously the email will have to have my same order number .Right? They person i spoke to said okay.After few minutes someone else calls speaking on behalf of the previous caller telling ne we can go ahead with the registration but i will have to send my details i hang up the phone.

Re: Random call from three to upgrade my current sim only phone contract.

JonathanB — Mon, 28 Oct 2024 09:53:55 GMT

Hi @Waynelisa1,

The number isn't one we'd use, we don't call from 01, 02, or 07 numbers. Glad to hear the call dropped anyway.

Thanks,
Jonathan

Re: Random call from three to upgrade my current sim only phone contract.

Len-Dawg — Fri, 06 Dec 2024 13:07:35 GMT

Hi, yes I've had a call from these people too.. I was skeptical and was going to check with 3 before I do anything else..

Re: Random call from three to upgrade my current sim only phone contract.

Len-Dawg — Fri, 06 Dec 2024 14:14:26 GMT

Yeah.. 100% a scam.. I played along with an unused bank account.. They then accessed my 3 account

By getting me to confirm a 4 digit code sent to me from Three (genuinely from Three) this is where

They change your email address and use all of your details to try

Order a new phone from 3.. This is now stopped and all orders cancelled

And it's been passed onto their investigation team..

I love shutting down a scammer 🤪

Re: Random call from three to upgrade my current sim only phone contract.

BaseDon — Thu, 06 Feb 2025 15:31:28 GMT

Ive had one they are offering me cheaper than my current deal but being quite pushy to agree on the phone. I'm not comfortable with that whether they are legit or not

Re: Random call from three to upgrade my current sim only phone contract.

PeteG — Fri, 07 Feb 2025 10:28:45 GMT

Hello, Don.

If you're ever unsure about whether or not it's Three calling you, you can end the call and contact Three directly using the contact options in the Contact Us page to double check if it was indeed Three calling.

Pete.

Re: Random call from three to upgrade my current sim only phone contract.

Jopeme — Tue, 06 May 2025 15:39:06 GMT

I just got scammed into a new contract, same story about a promotion. I never thought I could possibly fall for something like this, but I did. I hope I get to cancel this contract ASAP. And now I gotta cancel my direct debit with them too because this is ridiculous. I don't need a new phone and I'm certainly not paying for a contract, that's for sure! Anyone can provide more feedback on the outcome of being scammed? What happened next?

Re: Random call from three to upgrade my current sim only phone contract.

JonathanB — Wed, 07 May 2025 09:46:22 GMT

Hi @Jopeme,

I'm really sorry to hear that you've been targeted by these scammers. If you haven't already check out this page on how to report fraud. It covers everything you should do next. If everything is picked up quickly then our fraud teams will be able to assist more easily with sorting this all out.

Thanks,
Jonathan

Re: Random call from three to upgrade my current sim only phone contract.

DF — Thu, 19 Jun 2025 12:28:51 GMT

i received a call today offering 45% discount on my current bill and plus ipad mini as a gift, too good to be true. The number they called from is 0330 320 0984.

Re: Random call from three to upgrade my current sim only phone contract.

PeteG — Fri, 20 Jun 2025 09:17:21 GMT

Hello there.

That's not a Three number. We'd recommend blocking and reporting the number if your phone has that function. You can also report the number by sending it in a text to the number 7726.

Pete.