topic App upgrade in Account and services

App upgrade

WGipad — Fri, 11 Aug 2023 17:16:39 GMT

Have 4 accounts all registered to same email address.. since app upgrade can only log into 1.. need access to other accounts to check data usage as messages received running low but no idea which account

Re: App upgrade

sc1999 — Fri, 11 Aug 2023 18:10:50 GMT

The account which is likely to cost you the most if not managed regularly. Sorry for the statement of the obvious but I am finding all of the problems that 3 is causing its customers a little depressing.

I find it totally amazing, nay mind boggling, that no one at 3 could have not considered the fact that 1 person may need to manage multiple accounts. www.outlook.com will allow you to create multiple free email accounts and I am sure that people could be very imaginative with the email addresses they could create.

threeappchaos@outlook.com is available.

Re: App upgrade

mstv — Sat, 12 Aug 2023 17:06:46 GMT

I have exactly the same issue. This is a ridiculous situation - how dumb. Spoke to a customer services advisor - telling me I need a separate email account for each number/account. I have 4 numbers with three.

Re: App upgrade

JonathanB — Tue, 15 Aug 2023 15:10:09 GMT

Hi @WGipad,

I'm sorry to hear there's difficulties re-registering your My3 access for all your numbers. Currently the only solution is to have a unique email for each account. If you get in touch, the team should be able to help change the registered emails for each account, then you'll be able to re-register.

Thanks,
Jonathan