topic Re: To change ownership and debit card of contracted sim in Account and services

To change ownership and debit card of contracted sim

Sabith — Mon, 27 Jun 2022 18:27:03 GMT

Hey , I want to change the ownership and debit card linked with my 3 contract plan. The contract is in the name of my friend and i want to change that into mine.

Re: To change ownership and debit card of contracted sim

LeeT — Mon, 27 Jun 2022 18:37:44 GMT

Hey @Sabith hope you are doing well!

For this to be possible you would need the account holder (your friend) to contact our customer services team via 333 and request for a 'Change of Ownership' into your name. It is a very easy process, and even easier if you are both together at the same time. They will ask a few simple questions and walk you through the process. They can also change the Direct Debit account during the same process for you too 🙂

If you want to change the Direct Debit by yourself; you can easily do this via the Three App in the billing section. Of course, get the account holders permission before doing this 🙂

Hope this helps you out!

Re: To change ownership and debit card of contracted sim

StephR — Wed, 06 Jul 2022 11:11:28 GMT

Hi @Sabith

How did you get on with this? Were you able to follow Lee's advice to start the change of ownership?

Pop back and let us know - if it helped, you can accept Lee's answer as the solution to your query 😊

StephR

Re: To change ownership and debit card of contracted sim

Ibimalik — Sat, 12 Aug 2023 09:15:14 GMT

Ya I wana change the owner ship to my name and my debit card

Re: To change ownership and debit card of contracted sim

JonathanB — Tue, 15 Aug 2023 13:30:33 GMT

Hi @Ibimalik,

The current account holder needs to get in touch with 333 as per @LeeT's response on this thread. If they give us a ring we'll be able to help get this all organised for you.

Thanks,
Jonathan

Re: To change ownership and debit card of contracted sim

Stefania — Mon, 21 Aug 2023 11:45:34 GMT

Hi @JonathanB ,

I was just in touch with 3 to change the ownership and they said that is impossible.

Thanks,Stefania

Re: To change ownership and debit card of contracted sim

UIlaya01 — Mon, 11 Sep 2023 19:39:48 GMT

Hello three. I took two contracts out undermy name and was paying for them. This was with the understanding that I could change the names and payment details back to my brother and sister in law after a month. Its over a month, I have called severally to change these ownership with the option of upgrading. I was told that this is no longer possible. I am now stuck as will pay ridiculous amount to even cancel both sim only contracts to enable me get new contracts for my family members. Please advise me on how to proceed and resolve this ordeal. I've been with 3 for over 16years and this is not good experience. Of I was told the truth from the start, I would have gone to other network to get the contracts. Looking to your reply.

Re: To change ownership and debit card of contracted sim

Garima — Tue, 19 Sep 2023 16:17:53 GMT

I am Garima Limbu . I am using this three sim . But this sim number is in the name of my friend . So I want to change to in my name and pay by my debit card also . Please

Re: To change ownership and debit card of contracted sim

Gurung91 — Tue, 03 Oct 2023 00:48:20 GMT

Are you sure cause now it feels like 3 is on mission to scaming people, first one your staff says , its easy to change ownership later to your wife’s name , if you want another contract sime in you name and when i did tht and after months, when i call them to change one of number’s into my wife name as she needs for proof of address and other’s things BUT now they say I can’t do it .. itd impossible omg..looks like lot of indian accent staff has been hired to scam people

Re: To change ownership and debit card of contracted sim

Sriram — Mon, 11 Dec 2023 12:57:55 GMT

I have the same issue, couldn’t change the ownership. The three team is saying it is not possible, I feel bad for choosing three and Not recommending to anyone.

Re: To change ownership and debit card of contracted sim

TLuck — Wed, 31 Jan 2024 12:13:56 GMT

Same question, I have been asking this to 3 for more than 6 months and they are saying they are migrating to the new system so it will take more time but the problem is how much more time do you need??? @LeeT @StephR

Re: To change ownership and debit card of contracted sim

HallieHArman — Mon, 29 Apr 2024 10:40:52 GMT

This should be updated - currently Three cannot transfer an account

Re: To change ownership and debit card of contracted sim

Kal1 — Mon, 24 Jun 2024 09:17:48 GMT

I have two numbers for my sons who are now adults and want to change ownership. Three are saying they cannot do this - this is ridiculous and I will leave three.

Re: To change ownership and debit card of contracted sim

Josh1 — Mon, 09 Sep 2024 10:58:29 GMT

That's not true, I have requested a change of contract from the Daughter's name to the mother's name, as the mother has been using the same number and paying from her DD for the last 7 years, many times we spoke to 3 customer service and they said "No worry, we change to mother's name" but the contract is still on daughter's name. I could cancel this contract straightaway but this number is registered with many places like GP, bank etc. extremely to deal with 3 customer service. they don't care.

Re: To change ownership and debit card of contracted sim

Josh1 — Sun, 15 Sep 2024 16:16:29 GMT

Hi Jonathan, it's not true, I talked to Three many times, I wanted to change ownership from Daughter to my mother's name. as my mother has been using my number for 7 years and paying bill from her direct debit. it's just a change of name. The rest are the same but I NEVER get a satisfactory response from Three Customer Service. contact still on my name, I don't know what's wrong with Three. so, please check from your end before mis guide customer.

Re: To change ownership and debit card of contracted sim

JonathanB — Mon, 16 Sep 2024 13:19:54 GMT

Hi @Josh1,

Sorry for any confusion, you're responding to a post which is over a year old. Although this was accurate at the time of writing, due to some essential system updates, we're not currently offering a change of ownership service.

Thanks,
Jonathan

Re: To change ownership and debit card of contracted sim

SN2 — Wed, 16 Oct 2024 14:08:06 GMT

Re: To change ownership and debit card of contracted sim

SN2 — Wed, 16 Oct 2024 14:04:56 GMT

Would you be able to give a ballpark estimate of when the change of ownership service will be available again? My husband and I have been trying to accomplish this for around a year now, and every time we are told that the service is unavailable due to essential system updates.

Re: To change ownership and debit card of contracted sim

San — Sun, 03 Nov 2024 21:16:39 GMT

You can keep your number while you’re getting a new contract with another vendor.

Re: To change ownership and debit card of contracted sim

JoannaG — Sat, 16 Nov 2024 15:29:53 GMT

I’ve tried doing this at least 3 or 4 times between 2017-2023 and it was never successful. They always said that it might take a few weeks and nothing happened. Still in my now ex husband name even though I pay direct debit and my me is on it too. But his did not disappear.