topic Unable to login to my account since upgrade in Account and services

Unable to login to my account since upgrade

JulioP — Tue, 22 Aug 2023 14:12:28 GMT

Hi,

I am unable to access my account on the website and on the app. I already re-registered but when I try to login I get a prompt to verify my phone number by receiving a text, but the text never arrives.

I have spoken with a few agents on the chat and phone but they seem to be unable to fix the issue.

Any ideas on how to fix that?

Re: Unable to login to my account since upgrade

Clever-Trevor — Tue, 22 Aug 2023 17:23:07 GMT

Nope! Lots in the same boat …..

Re: Unable to login to my account since upgrade

Meljamima — Wed, 23 Aug 2023 11:47:31 GMT

Same here, text never arrives

Re: Unable to login to my account since upgrade

JulioP — Wed, 23 Aug 2023 14:53:41 GMT

Thinking of moving my account to either O2 or ID mobile, they both have good offers atm.

Customer services don't know what they are doing, it is pointless chatting or talking to them.

Re: Unable to login to my account since upgrade

Badjester — Wed, 23 Aug 2023 17:56:59 GMT

I managed to re-register for the app again and can get into that. However I can not log into my account using the website on my laptop like I used to be able to. Been like this since the upgrade. Some upgrade that is isn't it?! Works before but not after! 🙄 I prefer to use the website as I don't like the app much, but when I input my number and click next... Nothing happens.