topic My3 through web browser in Account and services

My3 through web browser

DiDi — Thu, 24 Aug 2023 08:01:30 GMT

Hi, does anyone else have problems logging into their account through Safari? I have found that it's not possible and have had to use a different browser such as Edge.

Re: My3 through web browser

sc1999 — Thu, 24 Aug 2023 08:27:07 GMT

3 are not alone with this. I get fed up having to try some sites in multiple browsers to either get the site to load or to get it to format in a usable manner. Then the browser that works gets updated and the site no longer works. I think it's a matter of poor code, or poor testing, by the website rather than the browser.

Re: My3 through web browser

JonathanB — Fri, 25 Aug 2023 13:38:28 GMT

Hi @DiDi,

I don't think I've seen anyone else specifically mention Safari.

Is this through your iPhone/iPad or on a Mac/PC?
Does the rest of the site load okay?
What point does it stop working, and are there any errors from the browser or Three?

Thanks,
Jonathan

Re: My3 through web browser

DiDi — Sun, 27 Aug 2023 09:24:34 GMT

Hi, this is through iPad. I usually get to front page, submit phone number, then captcha, usually twice then nothing. No error messages.

Re: My3 through web browser

JonathanB — Mon, 28 Aug 2023 10:08:02 GMT

Nothing? As in a totally blank page? But you can load the same account on the App or another browser?

Re: My3 through web browser

DiDi — Tue, 29 Aug 2023 21:02:47 GMT

No not a totally blank page - after the captcha it reverts to the page showing the phone number and then ‘just sits there’. No problem with Edge. I can log into the Community through either browser.

Re: My3 through web browser

DiDi — Tue, 29 Aug 2023 21:06:25 GMT

Sometimes it doesn’t even bother with the captcha!

Re: My3 through web browser

Ole_Devil — Tue, 02 Jan 2024 19:52:47 GMT

Exactly the same problem for me. Three website won't load properly in Safari on my Mac, but will on iPhone. I went for several months unable to access my invoices. In the end, I used Chrome, but Three ought to make sure their website works for all popular browsers. Just tried again, and still not working.