topic Re: Three Mobile Boradband Complaints? in Account and services

Three Mobile Boradband Complaints?

katllewellyn50 — Tue, 29 Aug 2023 11:22:12 GMT

Does anyone know how I can make a complaint to Three mobile broadband? I sent the complaint to the regular complaints email, and was told that it was the wrong email, and instead I should contact three mobile broadband The email also said that they do not know the email address for three mobile broadband. Hoe does a company not know any other email address within the same company? I have had an ongoing issue for 19 months regarding a Three 5G hub I took out over 2 years ago (that I am still being charged for?!) and have been unable to resolve it because of the poor customer service offered / passing around to different departments.

Re: Three Mobile Boradband Complaints?

Geluk — Tue, 29 Aug 2023 15:05:19 GMT

try CHAT.

Or use Social Media messaging.

Re: Three Mobile Boradband Complaints?

JonathanB — Wed, 30 Aug 2023 12:37:46 GMT

Hi @katllewellyn50,

I've responded to you on another thread, but just posting here too in case you miss it, I'm really sorry to hear about all the issues with this cancellation request. I've sent you a PM that will get you in touch with a team that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan