topic Re: Issues contacting the help service in Account and services

Issues contacting the help service

gabrieles — Wed, 30 Aug 2023 12:05:07 GMT

Does anyone have a way to contact support that actually works?

I am abroad and my phone is lost/stolen.

The link to report it takes me to the live chat button, which does not work (opening console shows an error in the JS code)

I have tried to call their international number and at the very end of the process I was told that they have some technical issues and to try again.

Is there any other option?

As an alternative, does anyone know if I can simply switch operator?

Best regards,

Gabriele

sc1999 — Wed, 30 Aug 2023 12:11:43 GMT

Try this link, it's the social media team and they usually know what to do.

gabrieles — Wed, 30 Aug 2023 12:18:55 GMT

@sc1999 Thank you, but even that live chat does not seem to work 😞

sc1999 — Wed, 30 Aug 2023 12:32:11 GMT

I am using Edge and I was just able to start a chat.

Avondale — Sat, 02 Sep 2023 08:37:33 GMT

Has this been resolved ? Were you finally able to start a chat ?

amcfad — Mon, 06 Nov 2023 09:01:21 GMT

I'm having the same issue, trying to get on Live chat since yesterday and it still won't open?