topic Additional billing nightmare in Account and services

Additional billing nightmare

LORSIE13 — Thu, 31 Aug 2023 14:50:34 GMT

This is so frustrating. Called three from Canada to be told go roam doesn’t work there and to use daily data passport. Which I did. Come home to a bill which includes a 14 day go roam pass a 3 day go roam pass and one of the days I used a data passport I’ve been billed twice.

encouraged by them to use live chat. It takes so long I’ve now been cut off FIVE times. Made a complaint and no response. Why can’t this be rectified much more simply and certainly with less stress? 😩

Re: Additional billing nightmare

Avondale — Sat, 02 Sep 2023 09:04:55 GMT

@LORSIE13

Hopefully @JonathanB will be able to facilitate a resolution ?

Re: Additional billing nightmare

LORSIE13 — Mon, 04 Sep 2023 17:38:22 GMT

I will accept any help! I am so frustrated. They have just taken a fortune out of my bank account. It is so unfair. I have complained to THREE twice but no response.

Re: Additional billing nightmare

Avondale — Mon, 04 Sep 2023 18:32:02 GMT

@LORSIE13

As @JonathanB has not come to your rescue, I wonder whether @JohnD might be able to help ?

Re: Additional billing nightmare

JohnD — Tue, 05 Sep 2023 09:39:30 GMT

Hey @LORSIE13

That's not ideal! Totally appreciate the frustration here. I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John