topic Re: When to top up in Account and services

When to top up

Diablo — Mon, 04 Sep 2023 04:51:20 GMT

Hello!

I'm currently abroad and will be back in EU in the next coming days. The last time I used my SIM was Dec 2022. Will my PAYG SIM still work and when should I top up my account? I'm planning to top up couple of days before I fly back to EU.

Appreciate guidance & feedback. Thanks

Re: When to top up

sc1999 — Mon, 04 Sep 2023 05:42:49 GMT

Hi, please read this post. If you have not used the sim in 180 days then you may well have lost it.

https://community.three.co.uk/t5/Account-and-services/PAYG-SIM-once-every-180-days-usage-requirement-to-keep-active/m-p/5568#M518

Re: When to top up

Diablo — Mon, 04 Sep 2023 08:29:47 GMT

Thanks. Would you know if there's a way to re-activate SIM online? Maybe thru here?

Re: When to top up

sc1999 — Mon, 04 Sep 2023 08:50:53 GMT

I believe that once the number has been deactivated it goes to be recycled and passed to a new customer.

A post from a moderator said: "I'd recommend getting this checked out with the PAYG customer services team to confirm the reason your number isn't working, but if this has been deactivated due to not being used for 6 months, we can't generally reactivate it."

Re: When to top up

Diablo — Mon, 04 Sep 2023 08:56:22 GMT

Hi Maestro,

I still receive security code via text whenever I log on in here that's why I have this feeling that # is still active. Would you know if there's a way to check if its still active? I don't want to top up and loose money if I cant use it.

Re: When to top up

sc1999 — Mon, 04 Sep 2023 09:06:11 GMT

Call the phone and try to make a call. If you have been receiving texts then this may have been keeping the number active.

Re: When to top up

Geluk — Mon, 04 Sep 2023 10:02:53 GMT

Log into My Account on 3 website; see if there's still any balance.

Re: When to top up

Diablo — Mon, 04 Sep 2023 11:02:19 GMT

I have zero balance at the moment ---that's why I plan to top up for my trip to EU.

Re: When to top up

sc1999 — Mon, 04 Sep 2023 11:08:04 GMT

Sounds like your best bet is to top up with the minimum amount to see if the number is still active.