topic Re: From monthly plan to PAYG in Account and services

From monthly plan to PAYG

svltcheah — Fri, 01 Sep 2023 22:21:30 GMT

How do I switch from a monthly plan to PAYG and keep my old number?

Re: From monthly plan to PAYG

sc1999 — Sat, 02 Sep 2023 06:31:33 GMT

Hi, type Monthly to PAYG into the search bar at the top of this page and there are a number if posts on this subject. Moderators have posted on how to do this.

Re: From monthly plan to PAYG

svltcheah — Mon, 04 Sep 2023 13:47:39 GMT

It's no longer possible to do it at all. I was told by Three shop assistant that they have changed their systems and you need to export your number to another network and then re-import it. Quite silly.

Re: From monthly plan to PAYG

sc1999 — Mon, 04 Sep 2023 14:06:47 GMT

According to their website:

Moving within Three

Already with us and want to move over to Pay Monthly, Pay As You Go or one of our business plans? No worries - please contact us.

Once on the page there is no further info. The only other option you have is to call 333 and hope that the guy in the shop was wrong. If I was told to do that I would move to another network and stay there.

Sometimes you have to wonder why no one thinks that these requests are ever likely to be made. Probably the same person who thought that 1 email address per number was a great idea.

Re: From monthly plan to PAYG

svltcheah — Mon, 04 Sep 2023 14:34:24 GMT

Yes, I am moving to another network. And will probably stay there.

"No worries- please contact us" led to long discussions on phone, plus a visit in person to a Three shop, all to be told that it is not possible to move from Monthly to PAYG any longer.

Re: From monthly plan to PAYG

svltcheah — Mon, 04 Sep 2023 14:34:57 GMT

And that's a bit of a shame because I've been with Three from almost the beginning (over 10 years)