topic Re: Short Code Text Numbers in Account and services

Short Code Text Numbers

mogzyboy — Sat, 09 Sep 2023 10:26:46 GMT

Hi all,

I tried to enter an ITV competition last night, but I kept getting a ‘not delivered’ notification. I have a spend limit of £10, and the competition was £2. Any idea why I might not be able to text short codes?

Re: Short Code Text Numbers

sc1999 — Sat, 09 Sep 2023 12:01:27 GMT

Here is a link to 3's short code page. There is paragraph about your error.

https://www.three.co.uk/support/bills-and-contracts/your-monthly-plan-and-usage/shortcodes

Re: Short Code Text Numbers

JonathanB — Tue, 12 Sep 2023 13:28:20 GMT

Hi @mogzyboy,

Customer services should be able to check if you have a credit limit that is set too low, this is separate from the spend limit, ideally this should be £20 higher than your monthly plan cost, that way you have enough credit limit to have a bill open, plus up to the £10 spend limit.

They can also check if premium rate services are enabled for your account.

Thanks,
Jonathan

Re: Short Code Text Numbers

croppstain — Wed, 25 Sep 2024 08:55:46 GMT

I've just had the same issue, I went on the chat facility and the representative set up the credit limit for me (max £150) and was immediately actioned and live. Hopefully this helps.

Re: Short Code Text Numbers

JonathanB — Thu, 26 Sep 2024 08:54:35 GMT

Thanks for sharing that the team were able to help @croppstain. Unfortunately we never heard back from the OP to confirm if they had the exact same issue, but I think the credit limit is the most likely explanation in their case too. I'll mark your response as a solution, so it's easier for other Community members to find. 🙂