topic Re: Contract Not Cancelled in Account and services

Contract Not Cancelled

Shimitu — Thu, 14 Sep 2023 13:48:12 GMT

Hi,

I have several contracts with Three and spend around £200.00 per month.

One contract was due to end on the 6th of September 2023 and I received an email on the 16 August advising me of the available options. As this was for a line and device no longer in use I called Customer Service to cancel the contract.

I spoke with a helpful person who following our conversation said he had cancelled this plan with 30 days notice.

Today, I received an email advising me this months bill is ready. I contacted Customer Support only to be told I would have to give 30 days notice if I want to cancel. Having already done this I don't wish to do this again especially if in the end the contract does not get cancelled.

I would be grateful if a member of staff could contact me regarding this.

Thanks.

Re: Contract Not Cancelled

Avondale — Thu, 14 Sep 2023 18:30:23 GMT

@Shimitu

Unless one of our moderators picks this up - @JohnD or @JonathanB maybe - you'll need to 'phone 333.

We are mainly customers on here and cannot therefore access customer accounts.

Re: Contract Not Cancelled

Shimitu — Fri, 15 Sep 2023 11:12:29 GMT

Just to say thanks.

I received a text this morning saying my query has been resolved.

Upon checking the account in question is now closed.

Re: Contract Not Cancelled

JonathanB — Thu, 21 Sep 2023 15:34:09 GMT

Thanks for updating the community @Shimitu, and glad to hear this was resolved. If anything else doesn't go as expected please let me know.

Jonathan