topic Re: Cant view all accounts in one place in Account and services

Cant view all accounts in one place

Tony_R — Fri, 28 Jul 2023 09:35:14 GMT

Hi All, Tried logging into my account to view my mobile plan and my broadband plan in one location. been told my the chat bot that three have completed a system upgrade so your only allowed to use 1 email per one account. Surly they cannot force people to change their (already registered) contact details, to suit the system upgrades? Is there a way i can view all my accounts in one place? i'm sure i used to be able to do this

Re: Cant view all accounts in one place

RCAM24 — Sat, 29 Jul 2023 14:58:02 GMT

Just had the same problem - utter lunacy. I've been told its due to a system upgrade . What kind of system ignores what customers need?

Re: Cant view all accounts in one place

RCAM24 — Sat, 29 Jul 2023 15:04:54 GMT

Yup - three help desk/complaints both come back with "Individual email address would have to be created for now so that you are able to login to the MY 3 ".

Moronic.

If I run more than one phone account, why should I need a unique email address for each of those to access my bills?

As I refuse to acquire new email addresses per account, I am now getting my bills physically posted....!!!

Re: Cant view all accounts in one place

ngarrad — Fri, 04 Aug 2023 11:26:22 GMT

I have had exactly the same problems highlighted here and spent 5 hours on Chat trying to sort this out and still not properly fixed. Absolute shambles and customer services shocking they clearly don't know what they're doing

Re: Cant view all accounts in one place

mariutto — Sun, 24 Sep 2023 16:56:04 GMT

I just got told that (by chat support) that Three has done this to improve security and that Twitter and Facebook have copied them because its better security... LMAO
total lies to my face (well kinda face.. )