topic Re: Voicemail and forwarded calls in Account and services

Voicemail and forwarded calls

ashleyallerton — Tue, 23 Aug 2022 09:23:35 GMT

I forward calls from my home (landline) number to my Three number, but Three then doesn't allow a voicemail to be left. It works fine if I ring the Three number direct.

Is this a bug or undocumented feature?

Re: Voicemail and forwarded calls

JonathanB — Tue, 23 Aug 2022 16:09:45 GMT

Hi ashley,

Welcome to the Three Community.

We're not aware of any current faults with our voicemail service like this. When you say that Three isn't allowing the voicemail to be left, can you let us know what you mean? Does a message play, or does the call just ring out continuously, or does it abruptly end?

Let us know, and we'll do our best to help.
JonathanB

Re: Voicemail and forwarded calls

ashleyallerton — Tue, 23 Aug 2022 17:43:11 GMT

It rings for quite a long time - I didn't time it but about 30 seconds, then there is a recording "a message cannot be left".

Re: Voicemail and forwarded calls

ashleyallerton — Tue, 23 Aug 2022 19:06:55 GMT

I have just tried again and same result. The exact message is "I'm afraid you can't leave a message" (female voice) followed by "goodbye" (male voice).

Re: Voicemail and forwarded calls

JonathanB — Wed, 24 Aug 2022 09:03:54 GMT

Thanks for confirming this Ashley,

I'll make some enquiries to see if this is a fault, or by design, and if so why this would be.

JonathanB

Re: Voicemail and forwarded calls

JonathanB — Wed, 24 Aug 2022 14:44:56 GMT

Hi Ashley,

Thanks for your patience, it does seem like this could be some sort of fault on your line. We should try deactivating then reactivating your voicemail, and if the issue persists we can raise it to a technical team for further investigation.

I'll send you a PM, so that you can get further help with this.

JonathanB

Re: Voicemail and forwarded calls

Garethm007 — Fri, 24 Mar 2023 10:23:47 GMT

Did you ever get this resolved? I am having the same issue today

Re: Voicemail and forwarded calls

Garethm007 — Fri, 24 Mar 2023 10:28:50 GMT

Hi, I am having the exact same issue as above, how can this be resolved?

my voicemail has already been deactivated and reactivated this morning with no success

Re: Voicemail and forwarded calls

ashleyallerton — Fri, 24 Mar 2023 17:31:08 GMT

No, it was suggested I contact some other team, but I decided to direct my calls to another number I have on another network, where it works fine.

Re: Voicemail and forwarded calls

rob01792 — Wed, 05 Apr 2023 13:27:21 GMT

@JonathanB im getting the same issue joined 3 in november it was all working fine as i tested it then. i noticed the issue within the past few days as people who called me mentioned they couldnt leave a msg i need this resolved

Re: Voicemail and forwarded calls

rob01792 — Mon, 22 May 2023 14:47:51 GMT

@ashleyallerton @Garethm007 can i ask who ur landline is with. as 3 think it might be down to the landline provider im with talktalk

Re: Voicemail and forwarded calls

ashleyallerton — Tue, 23 May 2023 13:34:16 GMT

I was redirecting from BT Digitial Voice.

Re: Voicemail and forwarded calls

rob01792 — Tue, 23 May 2023 13:50:24 GMT

Thanks that clears that up as 3 r trying to say its down to my landline but if i divert to a virgin sim which is 02 network or to Vodafone it works as it should and im only 6 moths in to a 24 month contract

Re: Voicemail and forwarded calls

ashleyallerton — Tue, 23 May 2023 14:07:41 GMT

That was my experience too - for various reasons I chose to divert to an O2 number rather than try to pursue this with Three. Like you I was early in a contract but I may be looking elsewhere when the contract ends!