topic Re: Trade in £180 in Account and services

Trade in £180

JTG — Sat, 23 Sep 2023 06:50:49 GMT

So I upgraded my phone to the new IPhone and the offer was to trade in your iPhone and get an extra £180. When your new phone comes use the serial number as the promo code. This does not work. Anyone else having this problem?

Re: Trade in £180

Avondale — Sun, 24 Sep 2023 20:34:41 GMT

@JTG

I wonder if @JonathanB can help ?

Re: Trade in £180

StephenK — Mon, 25 Sep 2023 13:05:15 GMT

Hey there, I know there's been some issues with the enhanced trade-in values.

Firstly, when Three says serial number they actually mean the IMEI1 of the device rather than what the box actually labels the Serial No.

If that doesn't work then I'd say pop into your nearest 3 store for help with trade-in as there's processes in place for this exact issue.