topic Re: Customer Service in Account and services

Customer Service

Feathers — Mon, 25 Sep 2023 10:54:47 GMT

Hi There,

has anyone got a UK customer service telephone number that I can call and speak to an advisor as I have just spent 1/12 hours trying to upgrade my current plan to no avail ?

Re: Customer Service

Geluk — Mon, 25 Sep 2023 13:34:52 GMT

Yes it's simples; call 333😅

Re: Customer Service

Avondale — Mon, 25 Sep 2023 17:14:52 GMT

@Feathers

Is it feasible for you to visit a Three retail store ?

I have always found their staff to be knowledgeable and attentive, although visiting off-peak - maybe 9.00am on a wet Tuesda morning - ensures a better customer experience.

Re: Customer Service

Lmllow — Mon, 25 Sep 2023 22:57:37 GMT

I wouldn’t bother. Save your time and go to a physical 3 Shop and get the upgrade done there. Also they give you the most up to date offers. I say this because I got an email at the end of my contract and was directed to their Customer Services who said the the 3month free BB that’s advertised everywhere was out of date and only offered me the standard retail price.