I cannot take three anymore

Lerring — Mon, 25 Sep 2023 13:00:44 GMT

I have lost my phone since may and the private insurance provider I use requested me to provide proof that my device was blacklisted and sim blocked.

I have been in correspondence with live chat since May, as much as I can possibly take to get this resolved and have received 0 assistance and the same conversation every single time.

Every single time I contact they ask for me IMEA, me to send email proofs of ownership and then it would take 3-5 business days for me to get a response back.

Every single time I get no response back, contact three again, I'm asked for give an IMEA, proofs sent to the email, and I'll hear back in 3-5 days.

Each time I have provided time stamps from the previous times I've sent the email, I've provided the countless case numbers that have been opened and closed with 0 correspondence and a reminder that if this is not resolved I'll likely not be able to even claim my insurance.

I am not asking for much, but now I have likely lost the chance to claim with my insurance on the £1500 or so phone I had stolen from me.

Who is supposed to take responsibility for this ineptitude?

Post Sales Customer Management

#230802101204485

Post Sales Customer Management

#33538330

Even whilst in the live chat now I'm being told the proofs were never received, whilst I have the exact same email open in front of me and given them the date and timestamps.

If the proofs were never received why was there 0 correspondence or communication with me to further this? You are a communication platform, you have my phone number..

Re: I cannot take three anymore

Avondale — Mon, 25 Sep 2023 17:19:59 GMT

@Lerring

Sounds a bit like :-

Re: Proof of Usage - Three Community - 18491

I wonder if @JonathanB can help ?

topic Re: I cannot take three anymore in Account and services

I cannot take three anymore

Re: I cannot take three anymore