topic Re: Pay monthly contract continuation in Account and services

Pay monthly contract continuation

AM10 — Tue, 03 Oct 2023 19:22:10 GMT

My husband has a three account on a monthly contract and has gone abroad to work for 5-6 months in New Zealand. He has had to remove his sim from his phone as he has been provided with a New Zealand sim and number to use while he is there. As long as we continue paying the pay monthly invoices will his number remain active.

Re: Pay monthly contract continuation

Geluk — Tue, 03 Oct 2023 20:07:41 GMT

He must use SIM at least once every 180 days, or number will get reallocated.

Re: Pay monthly contract continuation

sc1999 — Wed, 04 Oct 2023 07:36:04 GMT

That's payg not pay monthly, but if he makes a call every 5 months just to be safe.

Re: Pay monthly contract continuation

JonathanB — Wed, 04 Oct 2023 10:19:38 GMT

Hi @AM10,

Yeah that's right, we won't disconnect a number that is on Pay Monthly without you asking us to cancel it. It will just roll on the same terms, or if the plan is withdrawn we'll give you notice and move you to an equivalent rolling plan. If you've went outside the contract term, you may wish to speak to us about moving to a SIM only till he's back, in case that's cheaper.

Thanks,
Jonathan