topic Re: Cannot pay using three pay in Account and services

Cannot pay using three pay

Mcooper — Tue, 15 Aug 2023 00:53:39 GMT

Hi there, recently I have had my credit limit increased after I paid my bill early through debit card. Ever since those two things happened I haven’t been able to make a payment using my mobile number via three pay. I have tried about 10ish different sites/companies.

I have contacted support so many times I have lost count they are saying that it’s not an issue on three’s end. However I have also contacted the companies I’m trying to make the payment to, they have also told me it is not on their end.

My conclusion is there is an issue with making the payment from three to said company, and three just can’t see the issue. It’s been about a week since I’ve had this issue and haven’t moved any step closer to resolving it. Any help by anyone who may have experienced this in the past or have an idea of what I can try to resolve this I would be greatly appreciative.

best regards,

Matthew.

Re: Cannot pay using three pay

kaikell22 — Fri, 08 Sep 2023 11:29:25 GMT

I am having the same issue - it's currently being investigated.. apparently.

Re: Cannot pay using three pay

Kelly83 — Thu, 05 Oct 2023 13:50:26 GMT

I'm having this exact problem and getting nowhere 3 are blaming my game sight but I get a text everytime saying you don't have enough credit when I just paid the bill

Re: Cannot pay using three pay

lufcmagic — Thu, 05 Oct 2023 15:04:18 GMT

It's definitely an issue at their side but no one wants to take ownership. Been going on for a while - I've had a week of speaking to different people on support and all they can say is there's no issue with my account (I know this) and they'll escalate it and get back to me in 24 hours, 48 hours, 5 days...

Surely if this was flagged as an issue a month or two ago, there would already be an answer. Shambles.

Re: Cannot pay using three pay

blokefromhull — Mon, 06 Nov 2023 08:55:53 GMT

Same issue here. Tried about five different services and all failing, including play store subscriptions. Definitely a Three issue but support can't find it. They even tried increasing my credit limit which wasnt hit anyway but still doesnt work. Ive never had so many issues with Three since their "upgrade" (downgrade) which has completely messed up the four phones i pay for

Re: Cannot pay using three pay

blokefromhull — Sat, 25 Nov 2023 17:23:31 GMT

Well over a month now and nobody at customer services can see a problem. They claim it's been escalated but nobody has been in touch and the problem persists. Still having other issues with my account too. They've really dropped the ball with the supposed upgrade on their backend systems...

Re: Cannot pay using three pay

Ayse — Tue, 30 Apr 2024 08:34:40 GMT

I don’t have any credit to buy something with my three number I used to before why can’t I now

Re: Cannot pay using three pay

JonathanB — Wed, 01 May 2024 13:28:14 GMT

Hi @Ayse,

Sorry to hear you've been having some trouble making payments with Three Pay. Are you referring to your PAYG credit, or are you on contract and getting a message referring to your credit limit when you try to make the purchase?

If you can let me know a bit more, I'll do my best to help.

Thanks,
Jonathan

Re: Cannot pay using three pay

TheCatholic — Tue, 07 May 2024 19:14:24 GMT

Hi,

So I've been using Three Pay for years, no problems. Then as of last week I get an error message saying "Payment couldn't be authorised. Please contact my payment provider." So I open a case with Three, who try and tell me it's an issue with Microsoft. I use my other Three account to make the payment, to prove to them it's an issue with my Three account; nothing to do with Microsoft! After I get sent to the Billings Team who tell me it's definitely a Three account issue. They send me to the Technical Team, who tell me their is no account issue, so it must be a billing error. I have spent the last 2+ hours being passed from the Billing Team to the Technical Team like a damn boomerang. Someone from the Escalation Team is, apparently, going to call me back tomorrow to find out whats going on!

So glad my contract with Three is almost up! When I told EE, they offered me a network transfer package!

Re: Cannot pay using three pay

TwoRz29 — Mon, 13 May 2024 18:49:26 GMT

Hey Jonathan, i have the same error messages, ive used three pay for years paying for things through google play and my playstation and now i cant do anything constantly says "service temporarily unavailable". ANd ive spoken to many customers service assistants and they all say its all sorted, turn your phone off and itll be all fine.............still waiting for it to work. No looking at paying off my contract and going to EE as its annoying/boring constantly getting nowhere

Re: Cannot pay using three pay

TwoRz29 — Mon, 13 May 2024 18:56:41 GMT

Did you get anywhere with Three Matthew? Ive been having the same issues for months and they just blag it constantly, feel like i'm dealing with Moss from the I.t crowd "have you tried turning it off and on again" or the "computer says no" woman from lil britain

Re: Cannot pay using three pay

TwoRz29 — Thu, 16 May 2024 22:23:07 GMT

I'm now being fobbed off by three... I have business contract, been using three pay for years on it and she's now telling me three business doesn't work with three pay and never has. But I've been using three pay for years on a business contract lol basically it stopped working after I updated my phone in December

Re: Cannot pay using three pay

TwoRz29 — Mon, 08 Jul 2024 18:49:10 GMT

So spoke to another Customer advisor who basically shut me down everytime I tried to talk. And I asked him to please listen to me as this is getting very frustrating. He saying business account users have never had three pay, weird that as ive been a business user for many years and it all worked fantastic until the upgrade.

But I still have another year of contract 😭😭

Re: Cannot pay using three pay

danathor — Sat, 21 Sep 2024 06:07:52 GMT

Having the exact same issue. 3 hours on live chat Yesterday being passed from pillar to post.

Now with escalation team who I have to contact after 24 hours to find out the result.

This also began when I upgraded from my last contract in July

Re: Cannot pay using three pay

BLM — Sun, 13 Oct 2024 12:39:43 GMT

Having the same problem. I last used it in June this year and haven’t been able to use it since. I’ve contacted Three so many times, like so many times. To be told “The credit limit is there and available, no problem their end”. I’m so sick of explaining the same thing over and over again.
Every operator starts by trying to increase the limit their end and then resetting the limit. (Even though the spending cap limit has nothing to do with the credit limit of three pay).
I’ve been told over and over that I have £200 available and ready to use. “Just restart your device and it should be ready to go”.
Then to be told that it must be an issue with the services you’re purchasing from.

I contacted the companies (feeling so daft doing so). They’ve all said that the payment would be processed successfully their end if the credit was available. So 100% an issue with the phone provider.
Unbelievably frustrating!!
I would rather three just admit that there’s a fault and that they have no clue how to fix it, rather than being fobbed off.

4 months left of the contract, 100% going elsewhere. Absolute jokers.

.. also, they’re shocked to hear that others are having the exact same problem. Do they even look at their forums?

Re: Cannot pay using three pay

Lillyturner — Fri, 15 Nov 2024 12:10:48 GMT

I have been having this exact same issue, I can’t get it solved, how did you do it?

Re: Cannot pay using three pay

PeteG — Sun, 17 Nov 2024 11:50:32 GMT

Hello, Lillyturner.

That's not great. Knowing exactly what is causing the payments not to go through for you isn't something that could established here, so offering a solution is tricky. My advice would be to contact the Support Team by calling or chatting live, and asking them to double check the credit limit on the account. To be clear, this is different from a Spend Limit/Spend Cap.

If the credit limit is too low, it could prevent 3Pay from working.

Pete.

Re: Cannot pay using three pay

Raidar — Sat, 28 Dec 2024 00:53:41 GMT

I'm having the exact same issue with Three Pay and the Three customer service advisors keeping telling me that it is nothing to do with them and even tried to say I need to talk to my bank which confused me 🥴 My bank is only used for Direct Debits as I'm in a contract. Therefore, I think it is just Three fobbing me off as they have no solution.

Re: Cannot pay using three pay

TwoRz29 — Sat, 28 Dec 2024 16:18:07 GMT

So i heard from the 3technical team today. Apparently Threepay is hit & miss if it works for you. Three can't guarantee it will work. Which i can't understand when I've always used three pay, but the lad said it's just luck of the draw if your phone will allow you to use three pay. But he will pass my complaint on 😂😂 i can not wait for my 5 contracts to be up so I can switch provider

Re: Cannot pay using three pay

SilviaN — Wed, 16 Apr 2025 17:53:20 GMT

, there’s a limit of £40 per transaction and £240 a month. So depends how much the game is