Paul

Paulhook62 — Wed, 04 Oct 2023 11:49:49 GMT

I received my Three 5G Hub last Friday.

I have tried numerous locations around the house and cannot get an acceptable or reliable signal.

Hence I am trying to cancel the contract well within the 30 day cancellation period.

I completed the online form 3 days ago to initiate cancellation but have received no acknowledgement and therefore have confidence that anything is happening.

I have repeatedly tried to initiate an Online Chat over the last couple of days but on each occasion having completed the automated questions confirming that I wish to Cancel I appear to be thrown out of the Chat with no explanation.

When I was looking into buying and setting up the equipment I had no difficulty initiating a Chat.

I have even tried to initiate a complaint but again I am repeatedly dropped out of the Chat!!

Can anyone advise me how to get in touch with Three

Re: Paul

Avondale — Fri, 06 Oct 2023 09:40:16 GMT

@Paulhook62

Have you tried "Device support" at Need help with your Three account or device? | Support | Three ?

topic Re: Paul in Account and services

Paul

Re: Paul