topic Re: No eSIM email and cannot activate even manually??? in Account and services

No eSIM email and cannot activate even manually???

andyleechakyau — Wed, 04 Oct 2023 23:38:47 GMT

I can receive verification emails but NOT the ones for eSIM. I just decided to switch to eSIM today after getting the iPhone 15 pro max. Request and there is no email. Contacted online live chat and they tried sending for four time and also to a different email address, but NO email received. so they tried to give me the details to activate manually. BUT after 45 mins it was still stuck on activating and then said failed to activate. This is ridiculous as I have no data, signal now as the previous physical sim has been deactivated.

Please help… I need my phone for work ffs…

Re: No eSIM email and cannot activate even manually???

Butterfly — Thu, 05 Oct 2023 16:14:13 GMT

Did you have an e-sim on older phone? If so, delete the plan first then you get it. I had a terrible experience with three exact same issue not getting emails. I hope this helps if thats your case!

Re: No eSIM email and cannot activate even manually???

Avondale — Fri, 06 Oct 2023 09:51:47 GMT

@andyleechakyau

There is a possible solution at :-

Re: No ESIM email, now no service. - Three Community - 19041

Re: No eSIM email and cannot activate even manually???

JonathanB — Mon, 09 Oct 2023 12:40:24 GMT

Hi @andyleechakyau,

Did the suggestion from @Butterfly work for you? The thread linked by @Avondale has a bit more detail on this. If not please let me know and I'll help get you in touch with more help.

Thanks,
Jonathan