Issue accessing new online account

Tom1 — Wed, 06 Aug 2025 13:01:01 GMT

Hello just wondering if anyone could offer some help, I currently have a pay monthly account which has reached the end of its contract and a new pay monthly contract (with a different number) which I am unable to access as when i try to log in I am redirected my old account. Would closing the account (changing a pay as you go account) let me access the new contract.

thank you for your time.

Mod note post title edited for clarity

Re: Mr

Avondale — Fri, 06 Oct 2023 14:43:03 GMT

@Tom1

I think that needs a call to Customer Services on 333.

You will appreciate that this is a customer to customer forum so we cannot access your account.

topic Re: Mr in Account and services

Issue accessing new online account

Re: Mr