topic Data pack in Account and services

Data pack

Tuhin — Sat, 07 Oct 2023 10:12:35 GMT

I had brought a £10 data pack on monthly auto renewal paygo 3rd October 2023 with my card. Cannot get it activated. How do you get it activated?

Re: Data pack

JCB54321 — Sat, 07 Oct 2023 10:18:22 GMT

There seem to be problems for people after Three did a system update. I've had a similar issue.

Re: Data pack

Anonymous — Sun, 08 Oct 2023 18:08:38 GMT

Should have activated by now. You’ll need to contact customer service.

Re: Data pack

JonathanB — Mon, 09 Oct 2023 17:15:46 GMT

Hi @Tuhin, @JCB54321,

We're looking into these issues as a priority, just to make sure your info is included in the investigation, I've sent you both PMs to link to some colleagues who will collect info about your accounts and pass this to the investigating teams.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan