topic Re: Unable to register to use the three app in Account and services

Unable to register to use the three app

Doug — Fri, 06 Oct 2023 17:27:20 GMT

I am new to Three, I joined via a 3rd party (Samsung Mobile Shop).

My number was ported over from EE yesterday.

I have installed the Three app, when I click "go to account" it asks me to register, so I put in my phone number, email address, choose a password, and confirm password, then I click the "register" button to complete, but nothing happens, so I cannot complete registration.

I have tried multiple devices, and browsers, with no success, the "register" button just won't work.

I have done online chat but they were no help.

Can anyone let me know if this is a known problem, and when it is likely to be fixed?

Many thanks.

Re: Unable to register to use the three app

Avondale — Sun, 08 Oct 2023 10:33:24 GMT

@Doug

How to complain | Support | Three

Re: Unable to register to use the three app

JonathanB — Mon, 09 Oct 2023 11:57:36 GMT

Hi @Doug,

Does the same thing happen on both the Three App and when you try this on three.co.uk from a browser?

Thanks,
Jonathan

Re: Unable to register to use the three app

Doug — Tue, 10 Oct 2023 09:08:54 GMT

Yes, I have tried registration on the link via the three app on 2 different mobile phones, with various browsers, and on my windows laptop, the final "register" button does nothing when I click it on all of them. This is very frustrating.

Re: Unable to register to use the three app

JonathanB — Wed, 11 Oct 2023 10:15:40 GMT

Thanks for confirming this @Doug, I've sent a PM to direct you to a support team that can look into this further.

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Re: Unable to register to use the three app

Rehan — Mon, 02 Dec 2024 17:17:53 GMT

So I bought a new sim from a third party (ao mobile phone direct) and got a new number. I went to register my new number and email, however it would say “Please check the details you entered are correct. If you still encounter an issue, please contact us.” and it just won’t let me join no matter what I do. Can anyone help?

Re: Unable to register to use the three app

JadeF — Tue, 03 Dec 2024 14:19:38 GMT

Hey @Rehan

Welcome to the Three Community.

Is this happening on both the Three app and when you try this on three.co.uk from a browser?

Thanks,

Jade