topic Re: Proof of usage in Account and services

Proof of usage

Tyzer — Sat, 07 Oct 2023 14:23:05 GMT

I have an ongoing insurance claim with Taurus and I am waiting on proof of usage from Three. I have raised multiple cases and each time been told I will receive it "in under 72 hours" yet each time they've closed the request without me recieving anything whatsoever. Is there anyone who knows how to solve this?

Thanks,

Tyzer

Re: Proof of usage

sc1999 — Sat, 07 Oct 2023 14:58:26 GMT

You are by no means the first with this problem. The only way to progress is to send a pm to Jonathan as this is a moderator issue.

https://community.three.co.uk/t5/user/viewprofilepage/user-id/6

Please let us know if this gets resolved.

Re: Proof of usage

JonathanB — Mon, 09 Oct 2023 10:17:29 GMT

Hi Tyzer,

I've sent you a PM to get you in touch with more help with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Proof of usage

bassisingh05 — Wed, 11 Oct 2023 11:48:51 GMT

Hi Jonathan,

I'm having the same issue with my insurance. I've raised multiple requests for this for the last 2 weeks but haven't had any luck. I only have 2 more weeks to provide then with information before they cancel my claim. Can you please help me with this?

Thanks

Josh

Re: Proof of usage

JonathanB — Wed, 11 Oct 2023 15:51:21 GMT

Hi Josh,

Thanks for getting in touch. It's really disappointing to hear that you've made multiple requests without this being sorted out. I'll reply to your PM to link you with some colleagues in an escalated support team.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Proof of usage

harikrushna — Sun, 21 Jan 2024 00:52:13 GMT

Hi Jonathan,
I have the same issue. after more than 1 month they do not provide me proof of usage.
i connected many times to customer care but they did not provide me any solution.
it's really annoying. i hope you help me with this.

Thanks
Harikrushna