topic Re: Change address in Account and services

Change address

RoqVodster — Wed, 06 Sep 2023 11:04:40 GMT

Unable to change address online or via app, it links to "get in touch" page. Live chat does not recognise my query. Phone call tree does not have any options to change address or speak to a person.

What is the process to change address please?

Re: Change address

sc1999 — Wed, 06 Sep 2023 11:08:18 GMT

How to update your personal details | Support | Three

Re: Change address

RoqVodster — Wed, 06 Sep 2023 11:21:40 GMT

Thank you, I just get into the loop of "to change your registered email address, or address details, please get it touch" pages.

Re: Change address

sonialiggi — Mon, 16 Oct 2023 14:11:10 GMT

Did you manage to change your address? I get in the same loop you mentioned

Re: Change address

JonathanB — Wed, 18 Oct 2023 16:28:59 GMT

Hi @RoqVodster, @sonialiggi,

Have you tried chatting with the team about this? You'll need to be able to pass security with an OTP text or email, but customer services can definitely help update the address.

Thanks,
Jonathan

Re: Change address

azamqayyum — Thu, 19 Oct 2023 15:25:20 GMT

Change my billing address

Re: Change address

azamqayyum — Thu, 19 Oct 2023 15:25:59 GMT

I want to change my billing address

Re: Change address

sc1999 — Thu, 19 Oct 2023 15:27:54 GMT

Have you tried chatting with the team about this? You'll need to be able to pass security with an OTP text or email, but customer services can definitely help update the address.

Re: Change address

RoqVodster — Sat, 21 Oct 2023 16:54:20 GMT

The chat option has been upgraded and now enables me to do this instead of going through the loop again - good luck!

Re: Change address

RoqVodster — Sat, 21 Oct 2023 16:54:48 GMT

Thank you - this now works and I have been able to update address.

Re: Change address

nawpal — Sun, 04 May 2025 22:27:49 GMT

The user experience for changing address is a f-king disgrace. Going to the account page says "get in touch" with us, but then the page you're sent to in order to "get in touch" does everything it can to discourage you from doing so.

Why can't I update my address in-app? I can do it for both my bank accounts, which arguably have higher security requirements than my mobile service provider. Is Three not interested in providing a decent customer experience?

Re: Change address

PeteG — Mon, 05 May 2025 08:58:28 GMT

Hey there.

Welcome to Three Community.

It's disappointing to hear the process has caused frustrations. It's feedback that I'll pass on internally.

Pete.