topic Charged two times in Account and services

Charged two times

Siralmaj — Mon, 05 Sep 2022 08:38:42 GMT

Hey

You've charged two times in this month.

£20.90 on 22 August 22 and £20.90 on 30 August 22.

Please refund ASAP.

Thanks,

Re: Charged two times

StephR — Mon, 05 Sep 2022 08:46:56 GMT

Hi @Siralmaj, welcome to Three Community.

If we're unable to collect a Direct Debit payment for any reason, we'll usually try again within a few days. It sounds like this could be what's happened here.

When checking your bank statement, do both payments have the same reference number?
Did the first payment completely clear from your account, or was it rejected?

If both payments have completely cleared, or they each have a different reference number, please let us know. We'll advise on the best next step to get that taken care of.

StephR