topic Re: Trouble creating a new account in Account and services

Trouble creating a new account

robertm1988 — Mon, 23 Oct 2023 06:43:46 GMT

I am trying to create a new account but it does not recognise my phone number when it needs it for a one time pass code. How can they not recognise their own number on the system. Anyone else having this issue.

Now I'm having texts with passcode on, so they are being sent, but the account creation page still says phone number not recognised, but will send a one time pass code still when pressing submit.

Re: Trouble creating a new account

Robnor456 — Mon, 23 Oct 2023 07:16:10 GMT

Same here Ism trying to rre-egister after the weekend work and the App doesn’t recognise my number to send me a one time code

Re: Trouble creating a new account

Robnor456 — Mon, 23 Oct 2023 07:30:12 GMT

As with you I have now received the one time code but as the account page in the App does not recognise my number I have no way of entering it

Re: Trouble creating a new account

Jon3 — Mon, 23 Oct 2023 08:27:57 GMT

Same issue — number is not recognised even after re-registering post migration. Cannot contact support, and my data pack just expired.

Re: Trouble creating a new account

Thavron — Mon, 23 Oct 2023 08:51:13 GMT

I have the exact same issue. Weirdly, it does text me the passcode but because it won't move off the screen with the error message I can't do anything with it...

Re: Trouble creating a new account

Robnor456 — Mon, 23 Oct 2023 09:01:06 GMT

@JonathanB please can you help with this issue

Re: Trouble creating a new account

Thavron — Mon, 23 Oct 2023 10:14:05 GMT

Quick update for you. I have now been able to sign into My3 account via the website. The app still throws the same errors, but website seems to be working now. My account seems to be intact and my data package as it should be. I think we just need to give it time for them to work out the kinks on the app.

EDIT: Actually scratch that, my account seems to have changed my auto-renewal from £10 a month to -£1, so that's broken...

Re: Trouble creating a new account

Robnor456 — Mon, 23 Oct 2023 10:24:20 GMT

I get a “Something went wrong” error when trying to log into the website

Re: Trouble creating a new account

Robnor456 — Mon, 23 Oct 2023 10:43:17 GMT

I’ve now managed to log onto my account via the website and everything looks fine

Re: Trouble creating a new account

Robnor456 — Mon, 23 Oct 2023 10:50:27 GMT

If after logging on via the website you then close the App and then go back into the App you should be able to get in

Re: Trouble creating a new account

robertm1988 — Mon, 23 Oct 2023 14:11:33 GMT

Hi everyone, apparently it's all working I created my new account. The online chat earlier said there was issues, but everyone should be ok now if mines working. I was now able to confirm my number for the one time passcode.