topic Top up not applied in Account and services

Top up not applied

Tashab157 — Mon, 23 Oct 2023 08:37:30 GMT

Bought a 30gb data pack for £15 this morning. Payment was taken and an email to confirm. I got a text saying: Hi there,You don't have enough cash credit for 30GB Data Pack.Your current balance is £0.To top up and try again, just log in: three.co.uk

Have gone in circles trying to speak to someone in chat, phone and even called a store. What is going on?

Re: Top up not applied

lightspacetime — Mon, 23 Oct 2023 13:48:01 GMT

Same issue here.

And also absolutely zero support or success trying to use the chat or phone.

Three team, please help resolve this ASAP.

Re: Top up not applied

JonathanB — Thu, 26 Oct 2023 14:48:54 GMT

Hi @Tashab157,

I'm really sorry for your experience. We've received a few reports like this and are working to resolve the issues as quickly as possible for everyone. Are you still running into this issue?

Thanks,
Jonathan