topic Re: PARENTAL BLOCK in Account and services

PARENTAL BLOCK

kltty772224quao — Mon, 12 Sep 2022 08:57:31 GMT

PLEASE PLEASE REMOVE THE BL,OCK FILTER THING

I TRY CRAD ENTER, IT NOT WANT MY CARD

I OPEN A LIVE CHAT IT BASICALLY TOSSED ME OUT

THE THREE APP? THE PASSWORD ARE NOT GOOD FOR US I HAVE WASTED THIS ENTIRE MORNING

Re: PARENTAL BLOCK

kltty772224quao — Mon, 12 Sep 2022 08:58:38 GMT

THIS IS ATTROCIOUS SERVICE I AM SO ANNOYED

Re: PARENTAL BLOCK

JonathanB — Mon, 12 Sep 2022 16:05:58 GMT

Hi @kltty772224quao,

Welcome to the Three Community.

I'm really sorry to hear that you've been running into issues with removing the adult filter from your account. Is the card you're using a UK credit card and registered to the same address as your account? If you're using a debit card, a credit card issued overseas, or registered to a different address this could cause the issue you've described.

The chat team generally can't help with removing this filter, as they won't be able to take card details. As an alternative you can get help over the phone from 333, or by visiting one of our Three stores with a valid photo ID.

Hope this helps
JonathanB

Re: PARENTAL BLOCK

NADER — Sun, 29 Oct 2023 15:04:20 GMT

I am 18 years old now can you remove the parental block please