topic Re: Enail help please. in Account and services

Enail help please.

Karlgixer — Thu, 26 Oct 2023 10:24:25 GMT

Hello all.

Can anyone help please. The email address i used to register my 3 sim card with i no longer have access to because i am no longer with plusnet.

This has lead me to having problems registering with the new 3 app.

Is therw any 3 agents on here that could help me out PLEASE?

Thank you.

Karl.

Re: Enail help please.

Geluk — Thu, 26 Oct 2023 14:42:34 GMT

Use CHAT, or direct message them via Social Media.

Re: Enail help please.

Karlgixer — Mon, 30 Oct 2023 08:05:45 GMT

waist of time they never respond.

No matter i have binned the sim and gone with a company that responds straight away.

Three is the worst mobile company i have ever been with and will NEVER EVER go back to them.

Good reddens.

Re: Enail help please.

JonathanB — Tue, 31 Oct 2023 14:52:39 GMT

Hi @Karlgixer,

I'm sorry to hear this. Please bear in mind that you're posting to a customer community, most members are other customers that are taking time to provide advice where they can, but they can't help you update an email address.

I help out where I can, but if you need help that will require access to your account we can't provide that in a public forum setting.

@Geluk answered your post with two suggestions on how to contact Three's customer support teams that could look into this for you. Were you unable to make contact with us by phone, chat, or over a social media platform?

Thanks,
Jonathan