topic Re: No internet in Account and services

No internet

bevans — Fri, 27 Oct 2023 14:15:50 GMT

Is anyone else having this issue? My data is back after the fiasco of updating the app but I can't connect to the internet. I have signal but I can't load any pages. And yes I have tried all the usual tricks (off and on again, airplane mode)

Re: No internet

GmanX — Fri, 27 Oct 2023 16:14:24 GMT

Any luck? If you can get though on the webchat they might be able to fix it, or at least get you to send proofs so the supervisor teams can.

Re: No internet

JonathanB — Mon, 30 Oct 2023 10:31:01 GMT

Hi @bevans,

I'm really sorry to hear you've had these two issues, and so close together too. Has your data connection restored since you posted?

In case you haven't tried these already, switching the phone off and on, resetting your network settings, and switching flight/airplane mode on and off can all help resync your SIM's connection with the network.

If you're still seeing the same issue afterwards, try chatting with the team I linked you to by PM last week.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan