topic Re: Can I get back an old number? in Account and services

Can I get back an old number?

sc — Sat, 22 Oct 2022 07:51:37 GMT

About 4 years ago, I had a different three PAYG sim card, and used it for 2FA.

Unfortunately, I forgot to use it regularly, and it was deactivated after a year or so. I asked customer service at the time if it could be recovered, and they said no, it would have been recycled.

I still have that sim card, I was hoping the number might be recycled again, and if so could I claim it? Is this possible or should I throw it away?

Re: Can I get back an old number?

sc1999 — Sun, 23 Oct 2022 06:05:12 GMT

The risk with a recycled number is getting calls for the previous owner.

Re: Can I get back an old number?

StephR — Tue, 25 Oct 2022 13:21:24 GMT

Hey sc,

Unfortunately, once a certain amount of time has passed, we can't recover a cancelled account or number.

We'd recommend reaching out the company in question to update the details they hold for you, so you can make use of the authentication process again.

Re: Can I get back an old number?

mo_uk19 — Thu, 06 Apr 2023 10:35:45 GMT

Hi I’m mohamadou I want to get my old number is 07*********

Re: Can I get back an old number?

JonathanB — Thu, 06 Apr 2023 10:39:19 GMT

Hi @mo_uk19,

Please don't share personal details like mobile numbers on the Community. As the post is public you'd be sharing this with anyone that views it.

Is this a similar situation to what the original poster @sc described, do you know roughly when the number was disconnected, and was it a PAYG that hasn't been used for a long time?

Thanks,
Jonathan

Re: Can I get back an old number?

Muhajir — Fri, 06 Oct 2023 03:49:10 GMT

Hi muhajir. I want my old number if it’s possible

Re: Can I get back an old number?

Muhajir — Fri, 06 Oct 2023 03:56:36 GMT

My old number

Re: Can I get back an old number?

sc1999 — Fri, 06 Oct 2023 14:31:23 GMT

When did you last use the number?

Re: Can I get back an old number?

void — Sat, 28 Oct 2023 14:49:29 GMT

@JonathanB hey! I have a similar situation: my number was deactivated yesterday, it was used for incoming calls, but without outbound activity for the last 6 months. Customer support told me it was impossible to get back the number in any form. Do you think you can help? Thank you very much!

Re: Can I get back an old number?

JonathanB — Mon, 30 Oct 2023 13:11:46 GMT

Hey @void,

Sorry if it's a PAYG number disconnected due to exclusively being used for inbound usage we aren't able to reconnect this.

Thanks,
Jonathan

Re: Can I get back an old number?

Ali17263 — Sat, 23 Dec 2023 18:02:38 GMT

Hey Jonathan I went

on holiday about a year ago and lost my sim is it possible if I could still receive my old number?

Re: Can I get back an old number?

sc1999 — Sat, 23 Dec 2023 18:22:45 GMT

If it was a PAYG and you have not made a call or text in 180 days then your number is lost. However, if you have lost the SIM an may have made a call or text within the last 180 days then you should be able to get a replacement SIM. Google 3 replacement SIM for details.

If it was a pay monthly and you have been paying but not using the Google 3 replacement SIM.