topic Re: Add on added in error in Account and services

Add on added in error

GarethD64 — Tue, 31 Oct 2023 09:47:42 GMT

Have tried to top up my mothers Mob - three pay as you go. I chose the wrong option and went for Add on 30 days unlimited minutes and texts instead of cash top up. Can I convert as there is no way she will use £35 worth of calls etc in one month.
if it won’t convert will the add on be used ahead of any cash balance added previously 🙏

Re: Add on added in error

sc1999 — Tue, 31 Oct 2023 10:07:35 GMT

Hi, you need to call or chat with customer services.

Re: Add on added in error

JonathanB — Wed, 01 Nov 2023 13:00:47 GMT

Hi @GarethD64,

Any refunds of PAYG credit/add ons are at discretion of staff, but if you speak to customer services as @sc1999 suggested they'll certainly take a look for you.

Thanks,
Jonathan