topic Re: Unable to re-register on the Three mobile App in Account and services

Unable to re-register on the Three mobile App

Robnor456 — Tue, 03 Oct 2023 17:30:44 GMT

I am using the old Three mobile app, it’s now telling me to re-register, when I try I keep getting an error message, I don’t believe I provided an email address when I registered the number some 8-9 years ago, please can you help

Re: Unable to re-register on the Three mobile App

Robnor456 — Wed, 04 Oct 2023 12:03:26 GMT

No one else with this issue?

Re: Unable to re-register on the Three mobile App

JonathanB — Thu, 05 Oct 2023 15:55:31 GMT

Hi @Robnor456,

I've sent you a PM just now in relation to the other issues you've reported. If there's no email saved on the account at the moment, or we've got an out of date one, then the team I've referred you to should be able to help update this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Unable to re-register on the Three mobile App

Robnor456 — Sat, 14 Oct 2023 07:17:48 GMT

Still no update on my issue

Re: Unable to re-register on the Three mobile App

Robnor456 — Wed, 01 Nov 2023 20:42:56 GMT

This still hasn’t been resolved, some of the worst customer service I’ve ever encountered