topic Re: Crazy data usage in Account and services

Crazy data usage

Shieldy — Tue, 06 Sep 2022 17:38:19 GMT

Had my phone since May and with my old plan i never ever used my 8gb allowance, i started a new plan on August 26th and from then to now i have somehow used 21gb.....has anyone else had this problem, i do not stream anything or download anything and use FB and Whatsapp , currently in the Highlands of Scotland with no Wifi but even then past holidays up here i never used anywhere near as much data....i think there is a problem

Re: Crazy data usage

sc1999 — Tue, 06 Sep 2022 17:52:23 GMT

Sounds as though you have a data hungry app. This sometimes happens when a developer does not test an upgrade.

Go to settings, connections and data usage to see what has been eating your data. Disable the app until an update is ready.

Re: Crazy data usage

Shieldy — Tue, 06 Sep 2022 18:11:18 GMT

FB and Whatsapp account for roughly 10gb combined but the strange thing is when i contacted 3 they showed me a usage chart which showed large (4.2gb and 2gb) chunks being used firstly while i was driving and secondly asleep in bed.....i find it strange it's only happened since the new contract started but just incase i have switched off all backround data permissions and no apps really raise any alarms for usage

Re: Crazy data usage

JonathanB — Wed, 07 Sep 2022 10:45:22 GMT

Hi Shieldy,

That does seem really odd, Whatsapp in particular is usually a very low data usage app, unless you've been receiving a lot of files/media on your chats? Facebook can sometimes rack up a lot of usage though, especially if videos are autoplaying on your feed.

If you've just upgraded your phone it may also have been doing a lot of initial updates perhaps?

If you're using an Android, the data usage screen can be really handy like @sc1999 mentioned. It sometimes varies on where it's located depending on your device and software version, I find this in settings, network and internet, SIMs, app data usage. You'll get a graph showing which days had the most usage, and if you scroll down, a list of your apps by volume of data used.

Hope this helps,
JonathanB