Reregister and losing your mind...

Sunnysideup — Mon, 06 Nov 2023 13:48:52 GMT

Ok, I've been trying to get into my account, spoken to numerous people, on the phone, chat bot, CS etc and still nowhere. They are calling back tomorrow, all I do is repeat the problem, they get me to jump through hoops and still no luck.

I am 70, have poor health and slowly losing my mind. I'm still stuck in a years contract or I'd be long gone, I may still be long gone, by the time this company solves the issue which doesn't involve customers paying for a service having to do their job for them.

I have been with this company since 2005 and I've never been unable to to get into my account.

Does anyone have a solution???????

Are there experts on here that have a solution because none of the suggestions work, no idea why but as it's not my upgrade it's not my problem, it's yours.

I would swear but I'm a lady, this attitude from Three is f'g disgraceful!

Re: Reregister and losing your mind...

sc1999 — Mon, 06 Nov 2023 17:28:29 GMT

I'd suggest to contact the Customer Wellness Team. They can be reached Monday to Friday 0900-1730 and have multiple contact methods and some extra support options to help customers with any accessibility needs. you can find all the contact details here: https://www.three.co.uk/accessibility/contact-us

topic Re: Reregister and losing your mind... in Account and services

Reregister and losing your mind...

Re: Reregister and losing your mind...