topic Re: Stolen phone with sim only contract in Account and services

Stolen phone with sim only contract

Twtsie12 — Thu, 09 Nov 2023 18:10:07 GMT

Hi, I have an extrasim only deal with my 3 contract which my son uses, his phone has been stolen today, what can I do and how di I find out how long I have left on the contract?;

Re: Stolen phone with sim only contract

apadley1337 — Thu, 09 Nov 2023 19:28:07 GMT

Contact three and report a stolen SIM. They will disable the SIM and provide another one under the same contract. For the future, it's a good idea to set the SIM PIN on the SIM, so that if anyone steals the phone, they can't take the SIM out and use it on another phone to make international calls. Also set the 'outside contract' amount to something low, like £10 so people can't rack up international charges.

To find out how long you have left, log into your 'three.co.uk' account and check there.

Re: Stolen phone with sim only contract

JohnM — Fri, 10 Nov 2023 10:40:08 GMT

Hi, @apadley1337 Yeah that's great advice, you can find all the contact details on our contact us page.

Thanks for helping support fellow customers hopefully this will help others in future 🙂

Thanks again - John M