topic No Human? Can’t sign into My3 in Account and services

No Human? Can’t sign into My3

GasManTim — Sat, 18 Nov 2023 11:41:36 GMT

I got a message to say that I have used all data plus spend cap. I Terrie to log on to My3, but we now have to reregister. Fair enough, but I have no access to the email I used decades ago to register.

So cannot use the app to help, or even to get Live Chat.

There appears to be no way to speak to an agent (even if prepared to sit in queue for 30 minutes)?

Thanks if you can help

Re: No Human? Can’t sign into My3

thething — Sun, 19 Nov 2023 10:36:59 GMT

You need to go online to Three uk homepage. click on HELP in the top banner, of the screen. In the drop down menu select under GET IN TOUCH select CONTACT US. Scroll down the screen to CHAT TO Us and click on the chat to us button.In the popup chat screen follow the instructions. Fill in your personal details including the email you want to send a log of your conversation at the end of the chat. If you find you are asked a question but with no option in the question to cover your situation just type "other" or something else that chat does not understand. You would than be queued to talk to chat to a human. There is no special end chat button. Just hit the cross on the top right of the chat screen like any other window and enter the email address of where you want the chat log to go to.

Re: No Human? Can’t sign into My3

thething — Sun, 19 Nov 2023 10:50:49 GMT

Three can change your email address for you in chat.

Re: No Human? Can’t sign into My3

MusicInMe — Mon, 20 Nov 2023 13:45:26 GMT

Chat button doesn't work

Re: No Human? Can’t sign into My3

MusicInMe — Mon, 20 Nov 2023 13:56:40 GMT

Try to open the chat first. Good luck!

Re: No Human? Can’t sign into My3

Issthu — Mon, 20 Nov 2023 19:53:42 GMT

They decided to change everything for the worse and force you to sign in with username rather than phone number and a code. Makes it impossible to access someone. Dumpster fire.

Re: No Human? Can’t sign into My3

JohnM — Tue, 21 Nov 2023 14:26:57 GMT

Hey @GasManTim,

This is not ideal!

I have sent you a PM with a direct link to one of our colleagues that can support you on this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: No Human? Can’t sign into My3

JohnM — Tue, 21 Nov 2023 14:32:10 GMT

Hey @Issthu,

We are sorry that you have been having signing in issues,

Let's get this looked at!

I have sent you a PM with a direct link to a specialist team who can support you on this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: No Human? Can’t sign into My3

thething — Thu, 23 Nov 2023 18:40:13 GMT

musicInme chat button is pink lettering on a black oblong banner with roundish corner, also check hours when it is available.

Re: No Human? Can’t sign into My3

thething — Thu, 23 Nov 2023 18:43:04 GMT

That is after you managed to reregister to my3. you need mobile number than username and password on a separate screen