topic Re: Switching my long held mobile number from one 3 network account to another 3 network account in Account and services

Switching my long held mobile number from one 3 network account to another 3 network account

Androshigh — Wed, 15 Nov 2023 22:20:10 GMT

I have had a pay monthly contract with 3 for the last three years. ( I had previously moved my old mobile number from another network) I saw an offer for a new phone on MSE and have purchased this with a another 3 network plan and asked that my old number be changed over to this new account. 3 emailed to say this would be done yesterday but nothing happened. Live chat inform me it cannot be changed to another account on the same network? Can anyone advise what I should do, I have had my number for years and cannot afford to change it now?

Re: Switching my long held mobile number from one 3 network account to another 3 network account

MZone — Thu, 16 Nov 2023 18:01:37 GMT

You need to port out to another network and then port back in - I used giffgaff to do this previously as I had an old active SIM that I didn’t use anymore.

Re: Switching my long held mobile number from one 3 network account to another 3 network account

Androshigh — Sun, 19 Nov 2023 14:17:48 GMT

Thanks I will give this a try.

Re: Switching my long held mobile number from one 3 network account to another 3 network account

Androshigh — Mon, 20 Nov 2023 15:10:47 GMT

So it seems 3 have retired my old number, no warning or consultation! How many people are likely to want a brand new number and have to change everything. Totally ridiculous!

Re: Switching my long held mobile number from one 3 network account to another 3 network account

JohnM — Mon, 20 Nov 2023 16:16:40 GMT

Hello @Androshigh,

Sorry for the inconvenience caused with your phone number,

I have sent you over a PM with a link to our dedicated team to assist you with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Switching my long held mobile number from one 3 network account to another 3 network account

Androshigh — Mon, 20 Nov 2023 18:19:38 GMT

Thanks JohnM I will give that a try.

Re: Switching my long held mobile number from one 3 network account to another 3 network account

LMarciniak — Sun, 03 Dec 2023 19:20:36 GMT

@JohnM I’m also looking to do the same so would you be able to provide the same details you sent to @Androshigh?