topic Re: Caffe Nero £1 Code not being generated in Account and services

Caffe Nero £1 Code not being generated

mgba — Fri, 17 Nov 2023 10:54:14 GMT

My Three plus app is offering a £1 Caffe Nero drink but when i click on 'Get Reward' message appears 'Sorry, something went wrong, please try again later or go to our FAQ page for further support'. I've generated other codes this week, e.g. Nandos, that's working fine but the Caffe Nero drink doesn't work, have been trying for a couple of days, same message appears.

Re: Caffe Nero £1 Code not being generated

Aleenam — Fri, 17 Nov 2023 13:57:17 GMT

Hi I am experiencing the same problem. The code is failing to generate.

Re: Caffe Nero £1 Code not being generated

-Georgia- — Fri, 17 Nov 2023 15:34:26 GMT

Also have the same issue 😕

Re: Caffe Nero £1 Code not being generated

-Georgia- — Fri, 17 Nov 2023 15:41:04 GMT

I can now see a code in the 'My Codes' section at the bottom of the Three+ app under 'Available codes' for Café Nero. I'm assuming they've done it this way since they've mentioned it's a first come first served basis to the first 60k people who generate a code. So the code will sit in there and if you don't use it quick enough, it'll tell the Café Nero staff the code has already been redeemed 😕 Get it used on a Monday I suppose!

Re: Caffe Nero £1 Code not being generated

Aleenam — Fri, 17 Nov 2023 16:04:12 GMT

So you think the error is because the voucher codes have run out?

That's a shame.

Re: Caffe Nero £1 Code not being generated

JohnM — Mon, 20 Nov 2023 16:53:48 GMT

Hey @mgba,

We are sorry to hear your code for Café Nero isn't generating,

I have sent you over a PM with a direct link to our team who can assist with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Caffe Nero £1 Code not being generated

JohnM — Mon, 20 Nov 2023 16:58:55 GMT

Hello @-Georgia-,

Sorry to hear you are also experiencing the same issue as @mgba,

I have sent you a link via PM to our team who will look into this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Caffe Nero £1 Code not being generated

JohnM — Mon, 20 Nov 2023 17:03:00 GMT

Hello @Aleenam,

This is not ideal lets get this looked at!

I have sent you over a direct message with a link to the team who can investigate this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Caffe Nero £1 Code not being generated

kybmcgra — Tue, 21 Nov 2023 12:03:43 GMT

I’m having the same problem. Can you help?
thanks

Re: Caffe Nero £1 Code not being generated

JohnM — Tue, 21 Nov 2023 12:07:10 GMT

Hey @kybmcgra,

Oh no we cant have that!

Let's get this looked at, I have sent you a PM with a direct link to our dedicated team who can support you on this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Caffe Nero £1 Code not being generated

RafaelC — Tue, 21 Nov 2023 12:50:05 GMT

Hiya,

I've been having the same issue. Could I also get some help.

Thanks

Re: Caffe Nero £1 Code not being generated

NickyNapkins — Tue, 21 Nov 2023 14:03:43 GMT

same problem here, I am in cafe Nero now,trying to get the code to work..

Re: Caffe Nero £1 Code not being generated

Robthecarshark — Tue, 21 Nov 2023 14:38:25 GMT

I am experiencing the same issue also

Re: Caffe Nero £1 Code not being generated

Irp24 — Tue, 21 Nov 2023 15:16:32 GMT

I’m having the same issue, code not generating and it says an error occurred.

Re: Caffe Nero £1 Code not being generated

Lozzzie84 — Tue, 21 Nov 2023 16:04:42 GMT

I've got the same problem, I tried on Sunday too but assumed all codes had been used 😕

Re: Caffe Nero £1 Code not being generated

Lozzzie84 — Tue, 21 Nov 2023 16:39:28 GMT

Same issue

Re: Caffe Nero £1 Code not being generated

Ishanireddy96 — Sun, 10 Dec 2023 16:24:25 GMT

Hi, me and someone I know both have the same issue since a couple weeks. Please let us know the link as well. Thanks.

Re: Caffe Nero £1 Code not being generated

EllieMac — Thu, 16 May 2024 17:22:11 GMT

Neroes, we’re both of the codes didn’t work either of them, the one for the £1, or the one for two drinks for the price of one will embarrassing I don’t know why it keeps happening

Re: Caffe Nero £1 Code not being generated

PeteG — Fri, 17 May 2024 17:11:10 GMT

Hello.

Welcome to the Three Community.

It's disappointing to hear you're having issues using the codes. Did the team at the store advise why the codes were not being accepted?

If not, it would be a good idea to check in with their customer service in order to find out what the reason was, this might give more insight into where to go next with it.

Pete.

Re: Caffe Nero £1 Code not being generated

Mcddung88 — Wed, 29 May 2024 04:11:04 GMT

I used the code yesterday but it is still showing the code as available in the app. Is that normal behaviour? Should it just show as locked or disappear or something?