topic Re: Change from PAYG to Pay Monthly in Account and services

Change from PAYG to Pay Monthly

ssray23 — Sun, 07 May 2023 06:23:31 GMT

Hi,

I ordered a PAY MONTHLY SIM recently and it just arrived. What is the procedure to switch from my existing PAYG number to the PAY monthly plan?

Customer care has been useless.

Thanks,

Suddha

Re: Change from PAYG to Pay Monthly

sc1999 — Mon, 08 May 2023 19:32:04 GMT

I think that it is straightforward, but not 100% sure. Ask for a PAC code for your PAYG and then complete the online transfer request. You may loose any payg credit.

Re: Change from PAYG to Pay Monthly

mahirkhan9 — Sat, 18 Nov 2023 22:26:19 GMT

Hi having the same problem now did you find a solution?

Re: Change from PAYG to Pay Monthly

JohnM — Tue, 21 Nov 2023 17:07:39 GMT

Hey @mahirkhan9,

Let's get this done!

I have sent you over a PM with a direct link to our specialist team who will assist you on getting this resolved.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

Re: Change from PAYG to Pay Monthly

Mgnhrt — Wed, 12 Jun 2024 21:02:53 GMT

I'm having this same problem.

Online chat said they can't do it so I'm on the verge of cancelling my new contract within it's 2 weeks grace because of this issue I need my current number. Can you help please?

Re: Change from PAYG to Pay Monthly

JonathanB — Thu, 13 Jun 2024 15:23:37 GMT

Hi @Mgnhrt,

Sorry there's not currently an option to move directly from Three PAYG to Pay Monthly at the moment. Some community members do discuss a workaround here though.

The original post was about moving from Pay Monthly to PAYG but it should work the same.

Thanks,
Jonathan