topic Re: 51020 NOT WORKING FOR TEXTS - NEED IT FOR THREE PRE SALE in Account and services

51020 NOT WORKING FOR TEXTS - NEED IT FOR THREE PRE SALE

SallyCinnamon — Tue, 13 Sep 2022 14:03:24 GMT

I've been onto customers services for hours and hours and still unable to text 51020 so I can recieve pre sale text alerts - couldnt be more frustrated. Does anyone have any more ideas?

Things I have tried:

- turning hand set on and off

- totally removing spending cap

- reset network

- rang multiple short numbers to add code/mmi - advised to do so by three but didnt work!

- tested with other regular numbers and can text fine.

The tickets go on sale at 9am tomorrow, Three mobile are saying 14 days to respond to a complaint. Stuck between and rock and a hard place, been a loyal customer for over 15 years and never wanted to leave as much I do right now.

helpppp!

Re: 51020 NOT WORKING FOR TEXTS - NEED IT FOR THREE PRE SALE

JonathanB — Tue, 13 Sep 2022 16:27:41 GMT

Hi SallyCinnamon,

Welcome to the Three Community.

I'm sorry to hear that you're running into issues registering for a pre-sale. Are you referring to this promotion: https://www.ticketmaster.ie/promo/6byw2w?brand=ie_3arenapresale

It looks like there may be some crossed wires with a promotion from our colleagues over in Three Ireland. Can you let us know where you saw info referring you to text to 51020, as this looks like a Irish shortcode, not a UK one?

Usually you would register for pre-sales on the Three+ app rather than by text, but if you can give us a little bit more info about the promotion, and any links to where you found the info, we'll be happy to help clear this one up.

JonathanB

Re: 51020 NOT WORKING FOR TEXTS - NEED IT FOR THREE PRE SALE

JonathanB — Wed, 14 Sep 2022 08:13:07 GMT

Hi SallyCinnamon,

If you check your Three+ app, then go to all rewards, the Luke Combs pre-sale codes are available there now. As I mentioned yesterday Three Ireland are also running similar pre-sales with the 51020 text code, sorry if this caused any confusion.

Hope this helps,
JonathanB