topic Topped up today - not showing or activating. in Account and services

Topped up today - not showing or activating.

GmanX — Thu, 23 Nov 2023 21:32:33 GMT

Previous top-up ran out today and topped up, but it's not activating. Getting the "sign into network" thing that happened during the migration.

If I go into top up again, it says I can't do that because "Another action is in progress on your account...." so it's obviously registered something.

I got the SMS notification that I'd topped up, but today's top up isn't showing on my "top up history".

Really not a fan of the new top-up in the app as it is (takes ages to load), but not being able to use my phone again is really taking the mick. Can't believe Three still haven't got this all worked out.

Re: Topped up today - not showing or activating.

Jm1 — Fri, 24 Nov 2023 05:00:39 GMT

I have the same problem, not able to top.up add on because of a pending order addon

Re: Topped up today - not showing or activating.

PaulGRhodes — Tue, 28 Nov 2023 11:40:24 GMT

Did this get resolved?

If so, how long did it take?

I'm in the same situation now.

Re: Topped up today - not showing or activating.

stelee — Tue, 28 Nov 2023 13:54:21 GMT

Same issue here

Re: Topped up today - not showing or activating.

GmanX — Fri, 01 Dec 2023 01:47:33 GMT

It activated at 8:30am the next morning.

Which is pretty useless if you don't have any service while you're waiting.

The migration and new top-up procedures are a literal bug hunt at the moment. Got issues with my other SIM now, so it seems like it'll never end.

Re: Topped up today - not showing or activating.

Bidi — Tue, 07 May 2024 21:25:22 GMT

Still an issue as of today