https://community.three.co.uk/t5/Account-and-services/My-20-year-old-number-has-been-deactivated-without-any-warning/m-p/22138#M4366 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/10786">@AndrewY</a>,</P> <P>I'm really sorry to hear that you've lost access to your number. For PAYG you need to make a chargeable usage within a rolling 180 days to keep the service active. So any outgoing call, text, or by using some data.</P> <P>If it doesn't seem to be the case that the line has been deactivated due to non use, then we can certainly take a closer look for you. I'll send you a PM to get you in touch with some colleagues who'll do their best to help.</P> <P>To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".</P> <P>Thanks,<BR />Jonathan</P> Mon, 27 Nov 2023 16:39:02 GMT JonathanB 2023-11-27T16:39:02Z https://community.three.co.uk/t5/Account-and-services/My-20-year-old-number-has-been-deactivated-without-any-warning/m-p/21877#M4281 <P>Hello ,&nbsp;</P><P>I have been a loyal customer of Three for many years but my 20-year-old mobile number has been deactivated by Three without sending me any warning !&nbsp;</P><P>Currently , I am in Ukraine with the terrible war going on,&nbsp; without the ability to travel back to the UK at the moment&nbsp;</P><P>&nbsp;- so losing&nbsp;my mobile number connected to many online services incl. banking - is a real disaster !</P><P>My number was registered on Three Network all the time in roaming and I used it regularly.</P><P>In September 2023 , I signed up for the New Three Mobile app and everything worked OK .</P><P>The last service message I received from Three was on October the 1st - Welcoming me to Ukraine and&nbsp;</P><P>telling me all the roaming charging costs etc...</P><P>Yesterday, I&nbsp; realized that my number is not working and after chatting with customer service, I was told that my number is deactivated!!!</P><P>&nbsp; It was a big shock as&nbsp;<SPAN>I never received any warning text or email from Three telling me that</SPAN>&nbsp;my account was at risk, and my balance always remained topped up .</P><P>I would like to seek any advice or help on what can be done in this situation.</P><P>It is crucial to get my number back !</P><P>Thank you very much in advance !</P><P>Kind regards from Ukraine ,</P><P>Andrew&nbsp;</P><P>&nbsp;</P> Tue, 21 Nov 2023 12:06:24 GMT https://community.three.co.uk/t5/Account-and-services/My-20-year-old-number-has-been-deactivated-without-any-warning/m-p/21877#M4281 AndrewY 2023-11-21T12:06:24Z https://community.three.co.uk/t5/Account-and-services/My-20-year-old-number-has-been-deactivated-without-any-warning/m-p/22138#M4366 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/10786">@AndrewY</a>,</P> <P>I'm really sorry to hear that you've lost access to your number. For PAYG you need to make a chargeable usage within a rolling 180 days to keep the service active. So any outgoing call, text, or by using some data.</P> <P>If it doesn't seem to be the case that the line has been deactivated due to non use, then we can certainly take a closer look for you. I'll send you a PM to get you in touch with some colleagues who'll do their best to help.</P> <P>To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".</P> <P>Thanks,<BR />Jonathan</P> Mon, 27 Nov 2023 16:39:02 GMT https://community.three.co.uk/t5/Account-and-services/My-20-year-old-number-has-been-deactivated-without-any-warning/m-p/22138#M4366 JonathanB 2023-11-27T16:39:02Z