topic Re: Can't register for 3 app in Account and services

Can't register for 3 app

User123356 — Thu, 25 May 2023 13:48:49 GMT

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not the one this post relates to).

I've tried to login to the 3 app to check my billing details/date but it says I need to re-register due to it being updated. I've used the register button and used my email address number etc but it says something about my details and problem with registration. I also tried the forgot password option with the email address ( the one I originally used for the app) but I didn't get the reset password emails either.

Hoping you can assist with both issues but even if I can just get the app working I can check my billing details. Thanks

Re: Can't register for 3 app

Andy1 — Thu, 25 May 2023 13:52:05 GMT

I'm having exactly the same issue both with direct debit not going though text (even though there is money in the account) and not getting password reset email.

Has anyone else had the text message, initially thought it was a scam but now thinking there is an issue with 3 systems

Re: Can't register for 3 app

JonathanB — Thu, 25 May 2023 14:56:44 GMT

Hi @User123356, @Andy1,

We're really sorry that there has been a slight delay in taking your payment this month, your services will not be affected, and payment will be taken on or before the 30th May.

In regards to your My3 account please ensure when re-registering that you're using the email address that is already on record with us. If you think this is incorrect, out of date, or is still not working regardless, I'm sending you both private messages to direct you to colleagues that can help further with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB

Re: Can't register for 3 app

Hopkin1992 — Mon, 29 May 2023 19:43:19 GMT

Iv been trying to log into my 3 app. It was saying I need to re register my account but its not letting me register

Re: Can't register for 3 app

emmajb — Mon, 29 May 2023 23:11:25 GMT

I’m having the same issue - please help three. Very frustrating! Unable to register and had a text saying direct debit didn’t go through

Re: Can't register for 3 app

aniap2305 — Tue, 30 May 2023 05:15:58 GMT

I have the same problem, can't re-register and checking if still is direct debit or no. I used email, which is register with my account and still not working.

Please help three

Re: Can't register for 3 app

Dadaist — Tue, 30 May 2023 07:51:56 GMT

Re: Can't register for 3 app

Lou — Tue, 30 May 2023 08:20:14 GMT

I'm having the same issue and payment has not been taken. Three, can you please resolve this asap?

Re: Can't register for 3 app

JonathanB — Tue, 30 May 2023 08:34:21 GMT

Hi everyone,

We're sorry for any inconvenience this is causing. We've received reports of issues registering and are investigating. We'll provide an update as soon as we can.

Thanks,
Jonathan

Re: Can't register for 3 app

JonathanB — Tue, 30 May 2023 15:07:41 GMT

Hi everyone,

Thanks for your patience, we've fixed an issue with registering and re-registering for My3 earlier this afternoon. Please let me know if you're still running into issues with this.

Thanks,
JonathanB

Re: Can't register for 3 app

tas1303 — Fri, 02 Jun 2023 20:40:56 GMT

Hi,

I am still facing the issue regarding re-registering.

Re: Can't register for 3 app

Lee — Sun, 04 Jun 2023 22:31:26 GMT

I still have the same issue with registering. Not sure if I have an email address linked to my account as I used to use my mob number to log in. I've tried using the email address that is linked to this community page but still no joy. Any advice appreciated as I would like to upgrade my phone.

Re: Can't register for 3 app

amitch — Mon, 12 Jun 2023 10:17:17 GMT

Hi,

I am still having this issue when re-registering. The 3 app worked fine, but the 3+ does not let me re-register, saying ' Sorry, something went wrong, please try again or go to our FAQ page.'

This is after it prompts me to add my phone number, so it's not like the details are incorrect on my end, and it let me re register for 3 app fine. I have been trying to use the 3+ app for 3 weeks now (usually use it a few times a week) and it still isn't fixed.

I have spoken with tech support who ring me about once a day to ask if I have actually just ~got my mobile data turned off ~ or something else silly, and then say they have asked the back end support to work on it and they will ring back. This has now happened 4 times, each time it still hasn't worked, so now I have just lost about 2 hrs worth of time on the phone about it - and still no app!

Please can you advise what else can be done, as this is annoying me now haha!

Thanks

Re: Can't register for 3 app

Ollie2 — Sat, 01 Jul 2023 08:55:28 GMT

Yes still can't re register as it says email already in use

Re: Can't register for 3 app

JonathanB — Thu, 06 Jul 2023 10:24:15 GMT

Hi @Ollie2,

Do you have more than one number with Three?

Re: Can't register for 3 app

forevershen — Wed, 12 Jul 2023 19:59:19 GMT

Hi Jonathan, I see this thread is somewhat old I am facing the same very issue described above.

Re: Can't register for 3 app

JonathanB — Thu, 13 Jul 2023 10:38:42 GMT

Hi @forevershen,

I'll do my best to help. Just to clarify the original poster described 2 issues, that their Direct Debit didn't go through, and also that they were unable to re-register for My3. Are you experiencing both issues with your payment, and with accessing your account?

Thanks,
Jonathan

Re: Can't register for 3 app

TheFx1 — Fri, 14 Jul 2023 17:54:06 GMT

Hello JonathanB,

I am trying to register on three (completely new user) I have tried firefox, chrome and brave without any success and it does not work with the three app either.

Any help appreciated.

Best regards,

Re: Can't register for 3 app

SandG — Tue, 18 Jul 2023 19:45:11 GMT

I am still having issues re-registering. I’m not sure if my email is up to date though. What should I do to update it?

Re: Can't register for 3 app

MacyDiana — Sat, 22 Jul 2023 05:22:04 GMT

Hi, I have not been able to re-register since the "system upgrade". I keep getting this message: "Please check the details you entered are correct. If you still encounter an issue, please contact us."

I have also not been informed about the system "upgrade" or need to re-register by email.

Best,

Margaret