topic Re: PAYG Add-On Still Pending after 2 hours. in Account and services

PAYG Add-On Still Pending after 2 hours.

PaulGRhodes — Tue, 28 Nov 2023 11:23:25 GMT

How long will it take for my 1 day, unlimited add-on, to go through the system and show in my account.

Order ID #202434568A

The money went out instantly, so that side of the system is working (un-surprisingly).

Three aren't so crooked as to only grant my 1 day unlimited data Add-On, once the day has almost ran out are they?

HELP!!!

Re: PAYG Add-On Still Pending after 2 hours.

PaulGRhodes — Tue, 28 Nov 2023 11:54:47 GMT

2 hours 30mins!

Still nothing.

Will give it another 30mins, and will then head to the nearest 02/VF store to buy PAYG Data Sim.

Can't deal with this terrible service much longer.

Re: PAYG Add-On Still Pending after 2 hours.

PaulGRhodes — Tue, 28 Nov 2023 12:34:48 GMT

3 hours now.

Three are a joke!

Re: PAYG Add-On Still Pending after 2 hours.

PaulGRhodes — Tue, 28 Nov 2023 12:39:45 GMT

Three let me Top-Up My Credit by £5, which I burned through in 10mins during a teams call.

But they still won't let me use the 1 day, £5 unlimited Data which I bought 3 hours ago.

If you work for Three - you should be ashamed of your company - My advise would be to quit and go work for a proper company.

Re: PAYG Add-On Still Pending after 2 hours.

sc1999 — Tue, 28 Nov 2023 13:06:47 GMT

You need to remember that the number of people who join the community to complain or request assistance are a miniscule proportion of three's customers. However there do seem to be repeated complaints for the same issues and it does seem that most are PAYG related.

The other big issue is that there seems to be no published route to make a complaint or to find someone who can help. The moderators are not full time here so you have to hope that one pops in when you need them.

It would also help if those who post problems would come back and let others know that they have a solution and what it was.

Re: PAYG Add-On Still Pending after 2 hours.

zak — Wed, 22 May 2024 18:36:29 GMT

yeah very similar experiance, totally mental. i hate 3.

Re: PAYG Add-On Still Pending after 2 hours.

zak — Wed, 22 May 2024 18:37:35 GMT

but they are the only guys with thier roaming deals