topic Re: Error using the PAC request form in Account and services

Error using the PAC request form

michelleq — Tue, 28 Nov 2023 15:38:00 GMT

The form on this page: https://www.three.co.uk/support/switching/forms/pac-request-form

Every time I try to use it to port my number I get the message "We are unable to process your request at this time, please try again later."

Is there an issue with this form? Is it worth trying the app instead?

Re: Error using the PAC request form

sc1999 — Tue, 28 Nov 2023 15:43:09 GMT

If you want a pac try the app or text PAC and your date of birth (DDMMYY) to 65075 and they should send this to you. You can then give this to your new provider.

Re: Error using the PAC request form

michelleq — Tue, 28 Nov 2023 16:03:11 GMT

Sorry should have clarified it is to bring my old number from another provider to Three (not to leave Three for another provider). I will try the app.

Re: Error using the PAC request form

michelleq — Tue, 28 Nov 2023 16:29:16 GMT

No good, when I try to register with the app it just says "Please check the details you entered are correct."

When I try to register via the website I get "Sorry, we’re doing an essential system update"

Re: Error using the PAC request form

michelleq — Tue, 28 Nov 2023 16:35:20 GMT

Live chat says:

"I am sorry to inform you that at the moment we are having some system issue and because of that we are unable to raise the requests on the account, our team is already working on it and we will get this fixed soon, so we will request you to chat back with us after some time.At the moment we do not have any time frame on this."

Re: Error using the PAC request form

michelleq — Thu, 30 Nov 2023 09:03:15 GMT

Just to update on this, although the PAC switching form gave an error each time I tried it, eventually a text came through to say that the number changeover was scheduled, and it went through successfully yesterday.