topic Re: Purchased a data pack but it doesn’t work. in Account and services

Purchased a data pack but it doesn’t work.

Leproxia — Mon, 23 Oct 2023 05:30:13 GMT

Bought a 30gb data pack for £15 an hour ago. It stopped working ten minutes ago and I got a text saying

Hi there,

You don't have enough cash credit for 30GB Data Pack.

Your current balance is £0.

To top up and try again, just log in: three.co.uk/account

it’s also pending in my three account but you’ve taken the money ?

Re: Purchased a data pack but it doesn’t work.

lightspacetime — Mon, 23 Oct 2023 13:51:20 GMT

Same issue here, although it never even worked for me for a minute.

Also shows as pending in my account.

Re: Purchased a data pack but it doesn’t work.

mari211 — Mon, 23 Oct 2023 21:28:58 GMT

Same

I bought a £10 data pack for monthly today and it hasn't worked once

The payment went through my card but is just says the order is pending

Re: Purchased a data pack but it doesn’t work.

JonathanB — Tue, 24 Oct 2023 16:01:01 GMT

Hi everyone,

We're really sorry for any disruption that this issue is causing. Based on what you're posting it does look like an issue we're working to resolve as a priority. So hopefully you should all have normal service very soon.

Just in case I've sent everyone that has posted a PM to direct you to an escalated support team. If you chat with them, they'll pass on your info to the teams that are working to resolve the issue.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

Re: Purchased a data pack but it doesn’t work.

mtburdon — Wed, 25 Oct 2023 07:02:03 GMT

Did this get resolved for you lot? I’m having the same issue when topping up my sons phone. He’s heading out in the next hour so hoping it starts working soon.

Re: Purchased a data pack but it doesn’t work.

Hbcc — Wed, 25 Oct 2023 08:43:11 GMT

I bought the 10GB data pack yesterday and the same thing happened. I got multiple messages saying I don't have enough cash credit for 10 GB data pack so I even topped up 10 pounds today. Still nothing. I have just been on hold in the Three call line for ages.

Re: Purchased a data pack but it doesn’t work.

lightspacetime — Tue, 02 Jan 2024 16:21:06 GMT

Nope, still not resolved since Monday. I was given this link to chat with and finally got through to an agent after trying many times. They said that a team will help fix the stuck order but it may take up to 72 hours.

Re: Purchased a data pack but it doesn’t work.

aleksamig07- — Sun, 29 Oct 2023 20:16:02 GMT

i have the same problem i have bought a add on pack the 30gb one and it says pending and i haven’t got it and i need it. it’s took out money out my account twice as i did this the other day so i’ve lost £30 and have no data

Re: Purchased a data pack but it doesn’t work.

indigoxiv — Tue, 31 Oct 2023 22:45:02 GMT

I too am experiencing problems, I’ve been charged 6 times for a £20 data pack (60 gb) and spoken to support twice who have said they shall put this issue forward to a team which will resolve it. Thinking about changing to a different provider- I had this problem last year and it was instantly resolve however this time i think it’s due to the new app and experiencing bugs ext still ridiculous

Re: Purchased a data pack but it doesn’t work.

vincent2930 — Thu, 23 Nov 2023 20:44:49 GMT

Same issue any luck of getting it fixed

Re: Purchased a data pack but it doesn’t work.

Zoerenwick93 — Tue, 28 Nov 2023 20:16:25 GMT

I'm experiencing this all day today also, how did anyone resolve it

Re: Purchased a data pack but it doesn’t work.

Spcs160bb — Mon, 11 Mar 2024 22:59:42 GMT

got the same problem now. I paid twice for the one off data pack but no data added to my account

Re: Purchased a data pack but it doesn’t work.

Spcs160bb — Tue, 12 Mar 2024 01:51:58 GMT

I paid twice for add on data. My credit card is deducted but still no data. Why?

Re: Purchased a data pack but it doesn’t work.

JonathanB — Wed, 13 Mar 2024 10:33:49 GMT

Hi @Spcs160bb,

I'm sorry to hear that you've been charged but not received the add on. We can't directly view your account from the Community. I'd recommend to contact customer services, and they should be able to check what's went wrong here, and direct you from there.

Thanks,
Jonathan

Re: Purchased a data pack but it doesn’t work.

Tkmunii — Sat, 26 Oct 2024 08:26:58 GMT

Im also experiencing the same issue i brought a 13.50 data pack and i payed and is on pending on my bank account but i do not have my data

Re: Purchased a data pack but it doesn’t work.

PeteG — Sun, 27 Oct 2024 11:17:26 GMT

Hello.

That's not so good. I'd recommend contacting the support team on the link Jonathan gave above so that they can have a look at the account and check this out for you.

Pete.

Re: Purchased a data pack but it doesn’t work.

smungofa — Mon, 13 Apr 2026 06:41:04 GMT

Hi I bought an add on for £10 2 days ago using my moms card n it confirmed the purchase but says my balance is 0 I need help n I need this data for school n training